Services Inside Sales Engineer at Layer Zero

Aurora, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

95000.0

Posted On

13 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Inside Sales, Customer Service, Service Coordination, Quote Preparation, Order Processing, CRM Systems, ERP Systems, Microsoft Office, Communication, Attention To Detail, Organizational Skills, Time Management, Technical Translation, Field Service Coordination, Supply Chain Coordination, Customer Engagement

Industry

technology;Information and Internet

Description

Description About Us: LayerZero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the data center (our main focus), financial, computer service provision, and semiconductor manufacturing sectors. LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers. The Services Inside Sales Representative is responsible for supporting the growth of LayerZero’s service business by managing inbound service requests, preparing quotes, coordinating with field service teams, and ensuring customers receive timely, accurate, and professional support. This role sits at the intersection of customer service, technical understanding, and operational coordination. You will work closely with Service Operations, Field Service, Engineering, and Customer Success to ensure customers have a seamless experience from initial inquiry through service delivery. Key Responsibilities: Customer Engagement & Sales Support • Serve as the primary point of contact for inbound service inquiries, quotes, and renewals. • Understand customer needs and recommend appropriate service offerings (PMs, upgrades, repairs, commissioning, training, etc.). • Prepare and deliver accurate service quotes, proposals, and order confirmations. • Follow up on open quotes, track status, and support conversion to scheduled work. • Maintain a high level of proactive responsiveness and professionalism in all customer interactions. • Keep the bid board current with all quotation activity Operational Coordination • Hand over orders to Service Operations to schedule field service technicians and align availability with customer timelines. • Ensure all required information (site details, safety requirements, equipment lists, PO status) is collected before scheduling. • Coordinate with Supply Chain when parts or materials are required for service work. • Track service orders from quote through completion, ensuring nothing falls through the cracks. Data, Systems & Documentation: • Enter and maintain accurate customer, quote, and order data in CRM and ERP systems. • Maintain visibility into service backlog, open quotes, and upcoming renewals. • Support reporting on quote volume, win/loss trends, and service revenue pipeline. • Ensure all documentation (SOWs, service reports, commissioning forms) is properly stored and accessible. Cross Functional Collaboration: • Partner with Engineering and Field Service Leadership to understand technical requirements and scope service work accurately. • Collaborate with Customer Success on customer escalations or complex service needs. • Provide feedback to leadership on recurring customer issues, product trends, or service opportunities. Qualifications: Required • 2+ years of experience in inside sales, customer service, service coordination, or a related role. • Strong communication skills with the ability to translate technical information into customer friendly language. • High attention to detail and strong organizational skills. • Ability to manage multiple priorities in a fast paced environment. • Proficiency with CRM/ERP systems and Microsoft Office. Preferred • Experience in manufacturing, electrical equipment, industrial services, or technical service environments. • Familiarity with quoting processes, service contracts, or field service operations. • Ability to read or interpret basic technical documentation (equipment lists, serial numbers, service scopes). Performance Indicators: • Quotes are accurate, timely, and aligned with service standards. • Customers feel supported, informed, and confident in LayerZero’s service organization. • Field service teams receive complete, accurate information before arriving onsite. • Service revenue grows through consistent follow up and strong customer relationships. • Internal teams view you as a reliable, organized, and proactive partner. What We Offer: Competitive salary and benefits Flexible work environment (onsite, hybrid)) Professional development opportunities A strong culture of safety and continuous improvement Why You will Love Working with Us: Impact: Develop your skills and expertise in a rapidly growing industry, with your work directly influencing the success of mission-critical projects. Innovation: immerse yourself in an environment that celebrates forward thinking and continuous improvement. Collaborative spirit: Work closely with engineers, marketers, and other professionals to bring ideas to life. Grow with us: We are committed to your personal and professional development, offering endless opportunities to improve your skills and advance your career. LayerZero, we are proud to be an Equal Opportunity Employer. We welcome and celebrate diversity, and we are committed to creating an inclusive environment for all employees.

Responsibilities

The Services Inside Sales Representative will manage inbound service requests, prepare accurate quotes and proposals, and coordinate service delivery by liaising with field service teams and internal operations. This role ensures customers receive timely and professional support from initial inquiry through service completion.