Services Manager / Development Manager
Location: Newtown, Powys (Remote & Hybrid Working Policy applies)
Hours: Full-time (35 hours) or part-time (21 hours), 9:00–17:00
Salary: £29,000–£32,000 (full-time, pro rata for part-time)
Contract: 1 year fixed (subject to service success)
Reporting to: Operations Manager
Our Mission and Values
At Age Cymru Powys, our mission is to enable older people across Powys to live independently, safely, and with dignity in their own homes and communities. We are committed to providing high-quality, person-centred services that respond to the real needs of older people, their carers, and our local communities.
Our values guide everything we do:
- Respect: We treat everyone with dignity and value their unique experiences.
- Empowerment: We support older people to make informed choices and maintain independence.
- Inclusivity: We celebrate diversity and ensure our services are accessible to all, including through Welsh and English provision.
- Collaboration: We work in partnership with individuals, families, professionals, and communities to co-produce solutions.
- Integrity: We act transparently, ethically, and in the best interests of those we serve.
About Age Cymru Powys
Age Cymru Powys is a registered charity and social enterprise supporting thousands of older people each year through face-to-face, phone, and community services. We are launching a new project to address paid-for service gaps for older people in Powys, create new employment opportunities, and build a sustainable future for our organisation.
The Role
We are seeking a dynamic Services Manager / Development Manager to lead the development and delivery of our new chargeable service. You will take the project from feasibility to a concept-ready, pilotable model, managing new and existing services, overseeing staff recruitment and development, and engaging stakeholders to co-produce a high-quality support service for older people in Powys.
Key Responsibilities
· Service Model Design & Delivery: Define and implement paid-for home support services (cleaning, admin, meal prep, respite), oversee day-to-day project delivery, and ensure robust monitoring and reporting.
· Financial & Operational Management: Develop income/expenditure forecasts, pricing strategies, and advise on resource allocation and budgets.
· Staff & Volunteer Management: Recruit, induct, and line manage delivery staff; supervise, appraise, and support staff and volunteers; organise training and development.
· Stakeholder Engagement & Co-production: Run co-production workshops, engage with older people, carers, health professionals, and local authority partners.
· Pilot Planning & Implementation: Design and deliver a small-scale pilot, including target areas, success metrics, and service protocols.
· Governance, Risk & Compliance: Establish legal, policy, and compliance structures; ensure effective risk management and safeguarding.
· Marketing, Digital & Reporting: Support branding, outreach, and communication strategies; explore digital tools for service delivery; report on project activities.
· Travel: Travel within Powys as required (car access needed, expenses reimbursed).
Person Specification
Essential:
· Experience managing projects/services, ideally supporting older people at home.
· Knowledge of programme/project management, staff management, change management, budgeting, and contract development.
· Commitment to professional development and service improvement.
· Strong negotiation, influencing, and organisational skills.
· Self-starter, outcome-driven, able to work systematically under pressure.
· Full driving licence and access to a vehicle.
Desirable:
· Knowledge of health and social care provision and voluntary sector context.
· Strategic management skills, service design and evaluation experience.
· Welsh language skills.
Why Join Us?
This is a unique opportunity to shape a new service that will make a real difference to older people in Powys, create local jobs, and help Age Cymru Powys build a sustainable future. You’ll be at the heart of an innovative project, working with a passionate team and supportive stakeholders.
To apply
Please send your CV and a covering letter outlining your suitability for the role in no more than 2 pages.
Job Types: Full-time, Part-time, Fixed term contract
Contract length: 12 months
Pay: £29,000.00-£32,000.00 per year

Benefits:

• Company pension
• Life insurance
• Store discount

Education:

• Certificate of Higher Education (preferred)

Location:

• Powys (required)

Work Location: In perso

Please refer the Job description for details