Requisition ID: 44093
Job Location(s):Oakville, CA
Employment Type: Full Time
Segment: Danfoss Power Electronics and Drives Seg
Job Function: Sales
Work Location Type: Hybrid

JOB DESCRIPTION

The Services Manager for Digital & Lifecycle Services (DLS) in Canada reports directly to the Country Head of Danfoss Drives and will be located in Canada with preference to Oakville or GTA. The Services Manager for Canada is a critical role responsible for leading, managing and developing Danfoss’ DLS business within the Canadian market. This position encompasses three key areas: managing service partners, ensuring service quality and developing service capabilities, and driving sales/business development for the Digital and Lifecycle Services division. The Services Manager will be a key contributor to the growth and success of Danfoss’ service offerings in Canada.

SERVICE QUALITY & SERVICE CAPABILITIES:

• Secure outstanding service performance, customer satisfaction. and quality via internal resources and service partner network
• Establish and monitor key performance indicators (KPIs) to track service performance.
• Analyze service data to identify areas for improvement and implement corrective actions, be accountable for service cases & lead major quality cases/service projects
• Contribute to the development of new service offerings and capabilities of services partners to meet evolving customer needs & ensuring coverage across products and applications
• Develop and maintain the service operating model for Canada, act as a Liaison between partners and Danfoss DLS division

BACKGROUND & SKILLS

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

The ideal candidate possesses these skills.

• Required (basic) qualifications
• 4-yr. Degree: Business or Engineering or equivalent experience
• 7+ years of experience in service management, sales, or business development, preferably in a related industry (e.g., HVAC, industrial automation, heavy industry).Preferred qualifications
• Proven track record of successfully managing service partners and delivering high-quality service.
• Strong understanding of service business models and market dynamics.
• Strong understanding of Variable Frequency Drives or similar automation equipment
• Experience in the business-to-business (B2B) sales process.
• Experience with various sales channel coordination of independent partner networks, e.g. – distribution, representatives, OEMs etc.