OVERVIEW

We are seeking a dedicated and experienced Service Manager to join our team. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer service. As a Service Manager, you will oversee daily operations, manage staff, and ensure that our service standards are met consistently. This role requires effective communication, organisational skills, and the ability to create and lead departmental delivery plans.

ABOUT US

Equal Lives is a user-led disability rights organisation based in East Anglia. We work to the Social Model of Disability; its foundations are built on the idea that people are disabled by the barriers created within society. This includes physical barriers, attitudes, perceptions and access to information.
We offer a range of services in Norfolk and Suffolk, which aim to remove barriers to independence for Disabled people and empower people to understand their rights.

Equal Lives offers a variety of services across Norfolk and Suffolk. These include:

• Advocacy and Advice - where we support Disabled people to understand and communicate their rights
• Shopmobility - where Disabled people can borrow mobility equipment for free in the city centre
• Independent Living Services - where Disabled people can access information on a wide range of topics from welfare benefits to how to be a good employer to people coming into their home to provide care. We also run a payroll service for their PAs and carers.

As Services Manager, you’ll be responsible for working with the Team Leaders and senior operational staff on the day-to-day running of the services, ensuring we’re compliant, efficient, effective and working to the aims and objectives outlined in our strategy.