Services Manager at Grainger Businesses

, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Mar, 26

Salary

154900.0

Posted On

07 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Project Management, Process Improvement, Team Building, Customer Service, Financial Understanding, Resource Management, Coaching, Collaboration, Inventory Management, Market Analysis, Remote Team Management, Engagement, Development, Problem Solving, Communication

Industry

Retail Office Equipment

Description

Work Location Type: Hybrid Req Number 325145 About Grainger: W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com.  Compensation The anticipated base pay compensation range for this position is $93,000.00 to $154,900.00. Rewards and Benefits: With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including: Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing. 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year. 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required. Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools. Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. For additional information and details regarding Grainger’s benefits, please click on the link below: https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills. The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law. Position Details: Reporting to the Regional Director for Onsite Services, you will lead a team to help Grainger become customers first choice for the products and services they need to keep their workplaces safe, efficient, and functioning. Leading the District efforts for KeepStock (Grainger's vendor managed inventory solution) engagements and onsite customer service activities. Build solid partnerships to facilitate success allowing Grainger to extend our reach into our customer's locations and provide superior service. You Will: KeepStock Management/Leadership: Manage a team of 10 to 20 Onsite Service Representatives/Specialists who maintain inventory in customer accounts helping customers save time and money. Use Grainger network to collaborate within multiple teams to achieve results. Implement Leader Plan which includes assessing and prioritizing, coaching and teaching, hiring top talent Promote great team member engagement, support team member development. Performance/Resource Management: Manage projects by allocating resources ensuring return on investment and profitability. Understand market conditions and trends and customer requirements to provide appropriate direction and guidance to the broader organization. Ensure the right solutions and resources are being offered/deployed to customers. Ensure excellent customer survey satisfaction levels. You Have: 5+ years' manufacturing or industrial business experience with direct leadership experience. Understanding of financial and economic concepts. Experience leading in a matrixed environment. Experience building and working within different teams. Strength in process improvement, ownership and control and project management Experience leading and working towards goals with a remote team. Ability to be in the field three days a week coaching your team. #LI-hybrid #LI-LB1 We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.

Responsibilities

The Services Manager will lead a team to enhance customer service and manage vendor-managed inventory solutions. They will also be responsible for building partnerships and ensuring customer satisfaction.