Services Manager at Horizon Landscape Contractors Inc

Kelowna, British Columbia, Canada -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

90000.0

Posted On

20 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Leadership, Client Relationship Management, Business Development, Production Management, Safety Standards, Quality Control, Workload Planning, Team Building, Conflict Resolution, Negotiation, Budget Creation, Procurement, Estimating, Payroll Review, HR Documentation, Equipment Maintenance

Industry

Construction

Description

Services Manager – OKV (Landscape Maintenance) Full-Time | Permanent | Okanagan Valley, BC At Horizon Contracting Group, we build great spaces — and even greater teams. As part of our continued growth in the Okanagan, we’re looking for a strong operational leader to partner with the Branch Manager and help build, manage, and grow our OKV Services Department — starting with Maintenance as the core focus. This is not just a management role. It’s an opportunity to shape culture, drive performance, and build a services division the right way — from the ground up. The Opportunity As our Services Manager, you will be the operational heartbeat of the Maintenance Division. You’ll lead crews, strengthen client relationships, drive business development, and ensure production, safety, and quality standards are consistently met. Success in this role comes from building strong relationships, proactively managing workload, and developing a high-performance, accountable team culture. What You’ll Be Responsible For Client & Operations Leadership * Primary point of contact for summer clients (supporting winter clients as needed) * Manage scheduling, workload planning, conflict resolution, and final invoice review * Lead production, quality control, and crew training * Run crew meetings and assist with orientations * Support field teams when needed Business Development & Growth * Build and nurture local relationships through warm and cold outreach * Support procurement and quoting/estimating of new work * Assist with budget creation and strategy to achieve divisional targets * Collaborate with the Director of Services on proven processes and systems People & Culture * Review and approve payroll * Complete HR and Safety documentation (pay changes, discipline, reporting, toolbox talks, FLRAs, incident reports) * Support recruiting, training, and safety initiatives * Conduct weekly 1:1 meetings with the Regional Manager Equipment & Seasonal Planning * Manage repairs and maintenance of in-house tools and equipment * Oversee supply and equipment ordering with tracking systems * Complete all pre- and post-season preparation and reporting What You Bring Experience & Education * Post-secondary education in an industry-related field (required) * 3–5+ years of supervisory experience * 2+ years of administrative experience (asset) * Experience driving truck and trailer (required) * Red Seal or landscape-related certifications (CHT, CLM, ISA) are an asset * Heavy Trailer Endorsement & Fall Protection Certification (assets) Skills & Abilities * Strong leadership presence with excellent communication skills * Confident in conflict resolution and negotiation * Highly organized with strong tracking and systems mindset * Proficient in Microsoft Office (Word, Excel, Outlook) * Strong customer service orientation * Knowledge of the Okanagan Valley and route planning an asset * Demonstrated safe driving record Compensation & Benefits * $80,000–$90,000 base salary (based on experience) * 20 days paid time off (15 vacation + 5 sick days) * Extended health, dental & vision (after 90 days) * RRSP matching (after 1 year) * Kilometre reimbursement for personal vehicle usage * Company tech package (laptop + cell phone/tablet) Work Environment This role blends office and field leadership. You’ll spend time in a professional office setting and outdoors supporting crews in all weather conditions — heat, cold, rain, and wind. The role requires standing, walking, bending, lifting up to 50 lbs occasionally, and maintaining overall physical readiness for site support. The Horizon Journey At Horizon, growth from within isn’t just encouraged — it’s expected. We are committed to developing leaders and promoting from within whenever possible. This role is a key step in a long-term leadership pathway within our Services Division. If you’re ready to lead teams, build systems, strengthen client relationships, and grow something meaningful in the Okanagan — we’d love to hear from you. Build your future. From the ground up.

Responsibilities

The Services Manager will serve as the operational leader for the Maintenance Division, managing client relations, scheduling, production, quality control, and crew training. This role also involves driving business growth through local relationship building, supporting procurement, and assisting with divisional budgeting and strategy.