Services Manager at NEXTDC

Darwin City, Northern Territory, Australia -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Centre Operations, Electrical Systems, Mechanical Systems, Maintenance Programs, Contract Management, Facility Issues Detection, Third-Party Supplier Management, Cost Reduction, On-Call Roster, Chillers, UPS, Generators, ServiceNow, Plant Audits, Preventative Maintenance, WHS Compliance

Industry

IT Services and IT Consulting

Description

Company Description At NEXTDC we are building the heart of Australia & Asia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the specific requirements of local, international hyperscale customers. NEXTDC is an exciting ASX 100-listed technology company, only 15 years young and operating 17 data centres across 7 major cities in Australia, with multiple international sites on their journey to supporting our customer’s digital infrastructure. At NEXTDC, we know that our success depends on the talents of our people, and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer-centric data centre services company. Where Cloud lives and AI thrives Job Description As our Services Manager, you will support the day-to-day operations of our Tier IV Data Centre. By implementing and maintaining highly effective maintenance programs across all data centre systems (electrical, mechanical, fire, security etc.), you will ensure services are delivered in line with business needs and contractual obligations. You will play a key role in early detection of facility issues, engage third-party suppliers where required, and continuously identify improvements to maintenance contracts to drive efficiency and reduce cost. You’ll also get to participate in the on-call roster. What will you do: Oversee operation and maintenance of all electrical and mechanical systems, ensuring uptime of critical plant (chillers, UPS, generators) Participate in 24/7 on-call roster and support customer fault response Manage contractors and maintenance contracts to deliver best-practice outcomes Identify, escalate, and resolve plant issues via ServiceNow Conduct plant audits, testing, tuning, and planned preventative maintenance Ensure compliance with WHS, facility rules, certifications, and risk controls Maintain site documentation (SWIs, EOPs, as-builts) and version control Produce operational reports and recommend improvements Support commissioning of upgrades and infrastructure projects Build strong stakeholder relationships and support team development and training What will you need: Extensive knowledge of data centre operations, electrical/mechanical systems, rack management, design, and installation Strong understanding of high-density power, cooling approaches, and technologies Advanced knowledge of cabling, cable management, and quality assurance Familiarity with relevant codes, standards, and regulatory requirements Proficient in Microsoft Office; experience with BMS and building management systems Excellent planning, organisational, and analytical skills Strong written, verbal, and interpersonal communication skills Qualifications Minimum 3 years’ experience in managing data centre facilities, or leading maintenance and engineering teams in a high-availability environment. Electrical or Mechanical trade professional with proven practical experience in critical systems operation and maintenance. Diploma in Electrical, Telecommunications, or a related technical discipline. Demonstrated ability to lead service delivery, manage vendor contracts, and ensure uptime of mission-critical infrastructure. Must be an Australian Citizen (required to obtain Security Clearance). Additional Information Seize this exciting opportunity to join one of Australia’s fastest growing companies and play a key contributing role in the future of AI and the digital economy Join an inclusive, diverse and values-driven working culture Great opportunities to progress within our company (grow as we grow) Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate. Make NEXTDC your next move.

Responsibilities

The Services Manager will oversee the operation and maintenance of all data center systems, including critical plant like chillers, UPS, and generators, ensuring services meet business needs and contractual obligations. This role involves managing contractors, participating in the 24/7 on-call roster for fault response, and continuously identifying improvements to maintenance contracts to enhance efficiency and reduce costs.