Services Manager - Service Delivery Management at Baker Hughes

Paraiso, Veracruz, Mexico -

Full Time

Start Date

Immediate

Expiry Date

02 Oct, 26

Salary

0.0

Posted On

04 Jul, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Delivery Management, Artificial Lift Systems Expertise, Customer Relationship Management, Operations & Inventory Management, P&L Management, HSE Compliance, Strategic Planning, Team Leadership, Talent Development, Commercial & Contract Management, Project Management, Negotiation, Financial Performance Metrics, Field Service Execution, Budget Management, Account Management

Industry

Energy Technology

Description

Service Delivery Manager – ALS (Artificial Lift Systems) A Service Delivery Manager – ALS (Artificial Lift Systems) at Baker Hughes is responsible for leading the operational, commercial, and service delivery aspects of the ALS business, ensuring safe, efficient, and profitable execution while maintaining high levels of customer satisfaction. The role typically includes responsibility for business performance, service operations, people management, and customer engagement. Summary: The Service Delivery Manager – ALS is accountable for the overall operational, commercial, and financial success of the Artificial Lift Systems business, ensuring excellent service delivery, customer satisfaction, safety compliance, and sustainable business growth. Key Responsibilities · Manage and drive the growth of the Artificial Lift Systems (ALS) business within the assigned region or country. · Ensure the effective execution of service delivery operations to achieve customer satisfaction and profitable market growth. · Oversee operational performance, inventory management, fiscal performance, and overall business results. · Lead end-to-end field service execution, ensuring safe, efficient, and high-quality delivery of ALS services. · Collaborate with sales and commercial teams to understand customer requirements, forecast demand, and support business growth initiatives. · Build and maintain strong customer relationships through continuous engagement and service excellence. · Ensure compliance with Baker Hughes HSE policies, management systems, and operational standards. · Manage budgets, contracts, commercial commitments, and Profit & Loss (P&L) performance. · Lead, coach, and develop operational and field staff while driving talent development and performance management. · Communicate business performance, strategic plans, and operational updates to regional and product line leadership. Required Qualifications · Bachelor’s degree in electrical, Mechanical, or Petroleum Engineering, or a related discipline. · 8+ years of experience within the Artificial Lift Systems (ALS) business, including operations and P&L management. · Experience in people leadership, account management, and customer relationship management. · Strong understanding of commercial processes, contracts, budgets, and financial performance metrics. · Excellent communication, negotiation, project management, and leadership skills. · Ability to collaborate across functions, product lines, and geographies. Core Competencies · Service Delivery Management · Artificial Lift Systems Expertise · Customer Relationship Management · Operations & Inventory Management · P&L Management · HSE Compliance · Strategic Planning · Team Leadership & Talent Development · Commercial & Contract Management The Baker Hughes internal title for this role is: Services Manager - Service Delivery Management At Baker Hughes, we are transforming the future of energy. With operations in over 120 countries, we are developing and deploying industry-leading technologies and services to take energy forward. For more than a century, our inventions have revolutionized energy. Today, we are bringing our expertise to make oil and gas safer, cleaner, and more efficient. Our people are the trusted experts, relied on to solve customer challenges big and small. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other. We believe in creating an environment of diversity and inclusion, without bias. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We're makers, inventors, and leaders who aren't afraid of the tough challenges. We believe pushing boundaries will help to lead the way for a new energy future.

Responsibilities

Lead the operational, commercial, and financial success of the Artificial Lift Systems business to ensure profitable growth and customer satisfaction. Oversee end-to-end field service execution, P&L performance, and compliance with HSE policies.