KEY ACCOUNTABILITIES INCLUDE:

• Be the go-to person for passengers, providing assistance and information to customers face to face, and via a PA system
• Ensure trains are ready for service, from cleanliness to functionality
• Handle ticket sales, checking tickets, and provide fare advice during train services.
• Support station operations including ticket sales
• Ensure the station is opened and closed in accordance with operational and security proceduresManage coaches during planned and unplanned disruptions and events
• Manage and report any equipment or facility issues
• Communication of service changes, coach coordination
• The role is highly autonomous therefore you’ll possess a level of maturity, previous success in operating in a safety and time critical environment and an absolute commitment to providing superior customer service.

As a Services Officer, you’re not just a member of the Customer Group; you’re the face of V/Line, ensuring every journey is safe, smooth, and enjoyable for our passengers onboard the train. Your role is crucial in delivering top-notch customer service and maintaining high standards on our regional trains across Victoria.
By showcasing your initiative and knowledge of V/Line policies, you’ll ensure the safety and satisfaction of our passengers, contributing to V/Line’s success and revenue protection.
This is an ongoing, part time position featuring a rotating roster. Due to the operational nature of our services, you will work on a 24/7 roster.
Depending on scheduling and business needs, you may be required to sign on and work at various stations along the Castlemaine line within 80km of your Home Depot.