• Support the tech powering 800+ KFC restaurants
• Work across POS, payments, networks & more
• Join Australia's fastest growing Quick Service Restaurant brand!

We’re looking for a Field Services Operations Specialist to join our Technology team and help support the technology that keeps our restaurants running every day.

Working across our restaurant network, you’ll provide hands-on technical support, troubleshoot more complex technology issues and coordinate with restaurant teams, internal technology teams and external vendors to get things back up and running.

You’ll gain exposure to a broad restaurant technology environment, including POS, payments, networks, kiosks, digital menu boards and restaurant devices, while supporting new restaurant openings, technology rollouts and ongoing improvements.

A DAY IN THE LIFE OF OUR FIELD SERVICES OPERATIONS SPECIALIST

On any given day you'll:

• Troubleshoot and resolve restaurant technology incidents across POS, BOH, EFTPOS, networks, KDS, kiosks, digital menu boards, printers and other restaurant devices.
• Provide technical escalation support for issues that can’t be resolved through initial Service Desk troubleshooting.
• Coordinate field technicians and vendors for onsite troubleshooting, repairs, installations and replacements.
• Support incidents impacting restaurant trading and work with the wider team to restore services quickly.
• Help investigate recurring issues and identify opportunities for longer-term fixes.
• Support new restaurant openings, refurbishments, hardware refreshes and technology rollouts.
• Assist with technology changes including POS upgrades, patching, endpoint updates and new deployments.
• Maintain technical documentation, support guides and knowledge articles.
• Share knowledge with the wider support team and contribute to improvements in how we support our restaurants.

ABOUT YOU

We're looking for someone who has:

• 3+ years' experience in IT support, ideally within QSR, retail, hospitality, enterprise support or field services.
• Strong troubleshooting skills across Windows 10/11, hardware and software.
• Good networking knowledge across LAN/WAN, DNS, DHCP, wireless and general connectivity.
• Experience with endpoint management tools such as Endpoint Central, SCCM or similar.
• Exposure to POS, EFTPOS, retail or restaurant technology would be highly regarded.
• Experience working with ITSM tools and incident, request and change management processes.
• Confidence working with vendors and coordinating technical issues through to resolution.
• Strong communication skills and the ability to support non-technical users.
• A proactive, organised and practical approach to problem-solving.
• An interest in learning more about restaurant technology and working in a fast-paced, operational environment.
• Willingness to participate in an on-call roster to support our 24/7 restaurant operations.

WHY KFC?

At KFC, you'll be part of a business that combines the scale of a global brand with the opportunity to make a visible impact locally. We offer a collaborative, people-first culture where you'll work alongside talented teams, build meaningful partnerships and contribute to initiatives that shape the future of the business.

You'll also enjoy:

• Flexible, hybrid work
• Additional days of leave each year to focus on your Wellbeing
• Signature career development and leadership programs
• Monthly mobile phone and home internet contributions
• Corporate KFC Culture Club initiatives
• Salary continuance cover for all permanent employees
• Employee discounts at KFC restaurants
• Free onsite secure parking at Frenchs Forest
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