Services Professional - Customer Service Management at Baker Hughes

Mexico City, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

08 May, 26

Salary

0.0

Posted On

07 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service Management, Project Management, Logistical Support, Technical Support, Interpersonal Skills, Leadership Skills, Problem Solving Skills, Communication Skills

Industry

Energy Technology

Description

Join our Team! Partner with the best As a Services Professional - Customer Service Management, you will be responsible for: To be responsible for all resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Contributes to the development of an operational year plan for own department activities of the team. Discusses consequences of changes in products and processes for the own team in the organization. Responsibilities, authorities and accountabilities Handles targeted clients. Contracts are predefined and a framework of conditions is set and followed. Logistical support Project management support Supports the logistics of the helicopters that transport OFSEs to the platforms Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer · Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area Works together with people from the business unit. Contacts are under guidance and/or geared towards collecting or giving technical information. Handles simple project processes. There are detailed guidelines for production and/or simple human interfaces requiring little technical knowledge. A framework of conditions is set. Required Qualifications Bachelor's degree from an accredited university or college At least 4 -6 years of experience in Services). Business career International business Business administrators Desired Characteristics Strong oral and written communication skills. Strong interpersonal and leadership skills. Ability to work independently. Strong problem solving skills. Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: · Contemporary work-life balance policies and wellbeing activities · Comprehensive private medical care options · Safety net of life insurance and disability programs · Tailored financial programs · Additional elected or voluntary benefits The Baker Hughes internal title for this role is: Services Professional - Customer Service ManagementAbout Us: We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet. Join Us: Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward. Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Responsibilities

The Services Professional is responsible for managing resources and logistics for maintenance activities on customer sites. This includes preventive and remedial maintenance, project management support, and acting as the primary contact for customer concerns.