Services & Programs Officer at NSW Government Department of Communities and Justice

Tamworth Regional Council, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

19 Sep, 26

Salary

110271.0

Posted On

21 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Group-based Interventions, Case Management, Behavioral Change, Risk Assessment, Stakeholder Engagement, Crisis Resolution, Intervention Planning, Documentation, Collaborative Work, Resilience, Conflict Management, Reporting

Industry

Government Administration

Description

Services and Programs Officer (Talent Pool creation) Community Corrections Tamworth/Gunnedah Hub Northern District Corrective Services NSW Employment type: Talent Pool Creation - A talent pool will be created for future ongoing and temporary roles within Tamworth/Gunnedah area and is valid for a period of up to 18 months. Salary: $99,938 - $110,271 pa, plus Employer’s contribution to Superannuation and Annual Leave Loading (Clerk Grade 5/6). Locations: Community Corrections Tamworth/Gunnedah Hub Your role Services and Programs Officers (SAPOs) work within multidisciplinary teams in community corrections’ locations. SAPOs are responsible for the delivery of intervention programs and services to reduce reoffending, change behaviour, and support the wellbeing of people under Court ordered supervision. SAPOs are embedded as essential roles in community sites and receive day-to-day direction and support from their local directorate. SAPOs also work closely with the Strategy & Policy branch, who have responsibility for the governance (and quality) of program facilitation and services. Program delivery is a key intervention component of community corrections work, aimed at addressing key factors of offending and supporting behavioural change. What you’ll do As part of the Services & Programs Officer role you will Provide induction, assessment, support, case management and reports Facilitate group-based programs to people under supervision Deliver strategies and programs that promote well-being and enhance the safety for people under supervision and the community Undertaking individual interventions for people under supervision as required Resolve critical situations by providing information, expertise, support and referrals Maintain documentation and case notes on all people under supervision Connect with a diverse range of stakeholders – including those under supervision, families, multi-disciplinary staff, and agency members that support our work Develop networks with key internal and external agencies to enhance positive outcomes for people under supervision What we’re looking for Demonstrated ability and/or experience in delivering group-based interventions Knowledge and understanding of the transitional factors affecting people under supervision and their families Ability and experience in assessment, case management and intervention with people under supervision with complex behaviour and attitudes Thorough knowledge and understanding of alcohol and other drug dependence, domestic violence, pro-criminal behaviours and attitudes, and evidenced based interventions In addition, the successful candidates need to: Be able to work collaboratively with people under supervision, their families, and colleagues from a variety of backgrounds Be comfortable and confident in running group and/or individual sessions to people with diverse needs and challenging behaviours Be able to act with integrity and display resilience in the face of challenges Complete the Certificate IV in Correctional Practice Complete all training required to become a group work facilitator – this training is provided whilst employed and is a requirement to be completed prior to delivery of programs to people under our supervision Essential Requirements Relevant tertiary qualifications in social work, psychology, mental-health or other human service fields; and/or demonstrated relevant equivalent experience working with family, social, and/or drug and alcohol related issues Current Certificate IV in Correctional Practice with the necessary Units of Competency for this role – or the capacity to complete Certificate IV in Correctional Practice (internal training offered by Corrective Services Academy) in accordance with specified timeframes Current driver licence with ability and willingness to travel throughout NSW Australian or New Zealand Citizen or Permanent Resident. Download the role description. Job Notes: Part of the assessment process includes additional online capability testing, skills testing or work samples in accordance with the Government Sector Employment Act 2013. If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account. To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button. We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you. What We Offer We offer a variety of benefits, including: A challenging and rewarding career Flexible, autonomous work environment Competitive pay and conditions Training and development opportunities to build and maintain capabilities Health & Wellbeing and Employee Assistance Programs. Want more information? Visit our website to see more information on Working for us. We do work that really matters Corrective Services NSW (CSNSW) delivers professional correctional services and programs to reduce reoffending and create safer communities. We house remand and sentenced inmates in correctional centres and supervise offenders serving orders in the community. CSNSW provides reports and advice to courts and releasing/parole authorities and assesses offenders in the community and in custody for relevant interventions to reduce their risks of reoffending. CSNSW works in partnership with other government and non-government justice and human services agencies to support victims, facilitate restorative justice and promote reintegration. Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment! Are you ready to join us? Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages). We are looking for you to demonstrate your competency in the focus capabilities as detailed in the role description in your cover letter. Applications close: Sunday, 12 July 2026 at 11.59pm AEST. Got a question? For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Sally Wilson on 67401000 or via email: Sally.Wilson@correctiveservices.nsw.gov.au If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Lorraine Fernandes on 0475 878 312 or via email: lorraine.fernandes@dcj.nsw.gov.au. Visit Recruitment adjustments on the DCJ website to learn more. Inclusion and Diversity lie at the heart of how we recruit We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website. Other Information A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. For more information visit Your recruitment journey on the DCJ website. Thank you for your interest in this role. We look forward to receiving your application. To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/ The Welcome Experience Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.

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Responsibilities

Deliver intervention programs and services to reduce reoffending and support the wellbeing of people under court-ordered supervision. Provide case management, facilitate group-based programs, and collaborate with multidisciplinary teams and external agencies.