Services Renewal Representative (Service Account Manager) at Oracle Risk Management Services

, , -

Full Time

Start Date

Immediate

Expiry Date

03 May, 26

Salary

0.0

Posted On

02 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Sales, Communication, Collaboration, Oracle Database, Documentation, Presentation, Customer Satisfaction, Contract Management, Forecasting, Problem Solving, Customer Engagement, Technical Understanding, Business Practices, Negotiation, Relationship Management

Industry

IT Services and IT Consulting

Description

Job Description: Renewals Support Account Manager (SAM) is responsible for renewing and closing contracts in an assigned territory by working proactively with the customer. Develops an account plan to assist in managing accounts. Accurately forecasts support renewals. Engages with the customer’s senior management on a regular basis, educates customers on business practices and associated contractual implications, ensures customer awareness and understanding of applicable elements of the Oracle portfolio. Manages exceptions for customers with issues that may delay or inhibit renewals. Identifies and transfers potential opportunities to sales representatives. Maintain a close relationship with the customer executive community, CIO and his/her directs as a Trusted Advisor. Lead customer satisfaction orchestrating the customer critical situations related to Oracle products as Support and Development proxy. Be an evangelist of Oracle Support value proposition. Qualifications Bachelor degree in IT related major preferred or equivalent Good command of English; must be able to communicate and write in English. 8-10 years of experience in the IT industry. Excellent communication (written and oral) and presentation skills. Demonstrated track record meeting sales objectives such as quota and productivity attainment. Background in account management sales and growing revenues. Strong communication and collaboration skills internally and externally Attention to details. Desired Technical Skills: Good understanding of Oracle Database including RAC (11g and higher is preferred). Application development experience with programming language is plus. Excellent documentation and presentation skill for customer executive briefing. As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Services Renewal Representative is responsible for renewing and closing contracts in an assigned territory while proactively engaging with customers. They develop account plans, forecast support renewals, and manage customer relationships as a trusted advisor.