POSITION SUMMARY:

The Service Support Coordinator will collaborate with the clinical team in each residence to develop the Staff Action Plan and goals and supports based on Valued Outcomes and CQL POMS identified by the individual in their Life Plan document. The role of the Service Support Coordinator is to ensure an adherence to person centered practices and to work with the team to provide current and relevant information to Direct Support Professionals in order that they can promote and assist the individual to achieve maximum levels of independence. The Service Supports Coordinator is also responsible for the overall management of individuals’ case records, updating Staff action plans as required, scheduling and attending program planning meetings, writing monthly summary notes and submission of billing on a monthly basis. In addition to the activities listed above the Service Supports Coordinator will work with the Residential Managerial team to ensure that the program is in compliance with all OPWDD regulations and HeartShare standards.

Under the supervision of the Residential Managerial staff and Senior Service Support Coordinator the Service Support Coordinator will:

• Ensure that each individual has a current and accurate Life plan/ ISP and LOC on file. Maintain and review case record documentation in accordance with HeartShare Policies, Protocols and Practices on at least a quarterly basis. Timely submission of the SSC quarterly case record review documentation to Senior Service Support Coordinator.
• Create and update Residential Habilitation Plan/ Staff Action Plan on a semi-annual basis or as necessary. Ensure that Residential Habilitation plan and habilitation services identified correspond with at least one CQL Valued Outcome as identified on the individual’s ISP/ Life Plan document.
• Create a schedule for and conduct I AM Assessments, semi-annual Life Planning Team meetings in conjunction with residential clinical team, care managers, day program or employment representatives, advocates and/or involved family members. Complete written minutes to accompany Residential Habilitation plan/ Staff Action Plan and reflect progress towards completing habilitation services and any changes made to the plan.
• The Service Support Coordinator is responsible for training DSP staff on the implementation of services. If unavailable to complete training on services the Service Support Coordinator should provide adequate resources for the Residential Management team to conduct training.
• In conjunction with the Residential Management team the Service Support Coordinator is responsible for ensuring billing documentation corresponds with services listed on the Residential Habilitation Plan/ Staff Action Plan and that monthly billing documentation is accessible in PCARE to DSP staff on the first of each month.
• The Service Support Coordinator is responsible for following all elements of the Quality Assurance plan that apply to the role; this includes writing monthly progress notes and the collation and submission of billing documentation through PCARE to the fiscal department by the 15th of each month.
• The Service Support Coordinator must attend at least one clinical for each residence in their case load on at least a quarterly basis. The Service Support Coordinator is responsible for reviewing clinical meeting minutes at each site on a monthly basis.
• The Service Support Coordinator must provide the Senior Service Support Coordinator with a regular schedule of site visits (two weekly/monthly) and give weekly updates from each site via email using the SSC weekly update form.
• Ensure that there is adequate protection of each program participant’s health, safety, comfort, well-being, and civil, human and legal rights.
• Develop working relationships with other providers to ensure service provision is person centered and individualized. The Service Support Coordinator should be aware of each individual’s advocate/family involvement, Care Manager provision and day program or employment services and assist the management team in correspondence and meetings with them.
• Ensure that program participants are clean and safe at all times. Ensure that no program participant is inappropriately left alone or unsupervised at any time.
• Maintain confidentiality of program participants at all times.
• The Service Support Coordinator will follow the Justice Center Code of Conduct and HeartShare’s policies and protocols on reporting all incidents, including abuse and neglect.
• Use positive approaches when handling difficult situations. Be flexible and adapt to change.
• Serve as a role model for both program participants and program staff. Conduct oneself in a professional manner at all time
• Ensure appropriate enforcement of agency’s dress code.
• Remain sensitive and responsive to cultural differences of program participants and program staff.
• Aspire to continuing professional growth and development. Attend appropriate external trainings and workshops, and maintain certification in CPR/First Aid and SCIP, as required.
• Represent HeartShare, both within and outside the organization, in a manner that promotes the mission, vision and values of the agency. Personally adhere to HeartShare’s Mission, Vision & Values statements, in addition to all other agency policies and procedures. Ensure that HeartShare’s Mission, Vision and Values are maintained by all program staff.
• Participate in both internal committees and work groups, upon request, including HeartShare Residential Cluster meetings.
• Undertake any additional tasks and initiatives as assigned by supervisor or program management.
• Bachelor’s degree in health, human services or special education.
• Minimum three years’ experience working with individuals with intellectual disabilities.
• Supervisory and training experience preferred.
• Working knowledge of NYS OPWDD Individualized Residential Alternative (IRA) regulations.
• Excellent oral and written communication and organizational skills and an ability to work autonomously.
• Good interpersonal skills.
• Proficiency using current computer technology including Microsoft Word, Excel and Precision care software (PCARE).