Services Technician at Insight Enterprises Inc

Sauget, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jan, 26

Salary

0.0

Posted On

25 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Focused, Ticket Management, PC Break/Fix, Technical Support, Microsoft Teams, SCCM, Asset Management, Machine Imaging, Mac/Apple Device Support, ServiceNow, Citrix

Industry

IT Services and IT Consulting

Description

Requisition Number: 102576 Services Technician Location: The role will be an onsite position located in St. Louis, MO. Insight at a Glance 14,000+ engaged teammates globally #20 on Fortune’s World's Best Workplaces™ list $9.2 billion in revenue Received 35+ industry and partner awards in the past year $1.4M+ total charitable contributions in 2023 by Insight globally Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions. About the role As a Services Technician you will: Self-directed Location in St. Louis, MO at Gulfstream Aerospace White glove Deskside experience Customer focused Ticket management Organized Performs PC break/fix onsite and remotely. This includes, but is not limited to, identifying the problem and determining the most efficient and cost-effective way to resolve the problem, keeping customer downtime to a minimum. Executes End user projects as required Maintains knowledge of new technologies resulting in continued client satisfaction. Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career. What we’re looking for Provides first technical support and leadership support. This includes, but is not limited to, responding to questions, assisting with troubleshooting, and determining problems. Maintains and protects assets and property. This includes spare parts, loaners, tools and test equipment, as well as equipment that may be provided by Insight’s customers. Escalates service problems and issues to the service manager appropriate. Experience with Microsoft Teams Experience with SCCM, Asset Management, machine imagining, possible Mac/Apple device support, ServiceNow, and Citrix preferred Ideal candidate must be able to develop relationships with all levels of customers within the business (individual contributor to c-suite) Must be able to lift 50 pounds, bend, crawl and stand and sit for 8 hours What you can expect We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include: Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities. Join us today, your ambITious journey starts here. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you! Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired. The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. Posting Notes: St. Louis || Missouri (US-MO) || United States (US) || IT Infrastructure & Support || None || US - St. Louis, MO ||

Responsibilities

As a Services Technician, you will perform PC break/fix onsite and remotely, ensuring minimal customer downtime. You will also execute end-user projects and maintain knowledge of new technologies to enhance client satisfaction.