DESCRIPTION

As the Servicing Operations Senior Specialist, you will be responsible for processing transaction requests for customers, branch colleagues and internal colleagues.
The Servicing Operations Senior Specialist will provide support across multiple business lines including Legal Garnishments and Escheatment in the Payment Processing Department. The Job responsibilities will include, but are not limited to clerical work, data entry, miscellaneous project and audit support.

PREFERRED SKILLS/EXPERIENCE:

Ability to research and problem solve complex issues
Strong written and communications skills
Ability to work under pressure with efficiency and accuracy
Ability to develop & sustain strong, positive working relationships with internal and external colleagues and business partners
Ability to plan and prioritize workload
Able to work with all levels of colleagues from clerical to Senior Management
Word and Excel proficient
GL reconciliation/matching experience
Strong process improvement skills
Excel – ability to create and update spreadsheets
Associate’s or Bachelor’s degree a plus

Reviewing legal and escheatment documents and determining appropriate action to take
Handing customer, attorney and colleague phone inquiries
Reporting daily volumes and creating action plans
Adherence to risk management requirements, including regulatory and product changes
Processing of miscellaneous customer service requests
Research and Problem Solving
Gathering and reporting of statistical data
GL Reconciliation
Procedure Updates
Process Improvement