Servicing Specialist - Single Family at Merchants Bank of Indiana

Carmel, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Mar, 26

Salary

0.0

Posted On

13 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Mortgage Banking, Loan Servicing, Organizational Skills, Customer Service, MS Word, Excel, Outlook, Insurance Coverage, Data Analysis, Escrow Accounts, ACH Plans, Tax Payments, Document Review, Processing Transactions, Team Building

Industry

Banking

Description

Description Our Mortgage Servicing Specialist will pull and analyze closing loan documents, checking insurance coverage for properties, prep-to-file booking, and accurate processing of mortgage servicing transactions. While receiving hands-on training by members of the Merchants Mortgage team, you will be able to work in a laid-back environment that encourages team building. A successful Servicing Specialist, SF will complete required responsibilities in line with business objectives and in compliance with regulatory requirements. Success in this role requires knowledge and execution of multiple servicing processes and the ability to assist others when needed. Our Servicing Specialist should be able to do the following confidently and independently... Process servicing transfers and reconcile balances Reviewing and processing loan documents after closing for completeness and accuracy. Receiving and managing customer calls via incoming Customer Service Lines. Track all loan related insurance requirements. Validate insurance coverage amounts according to bank and local requirements. Assist with tax and insurance payments on escrow accounts. Verify payment of all taxes and insurance for escrowed and non-escrowed accounts. Book first mortgages and HELOCs on servicing platform. Analyze data and research issues and exceptions while making or recommending appropriate changes. Process incoming and outgoing mail items. Produce and mail late notices and monthly statements, sort, and process payments. Set up ACH plans upon receipt of authorization forms. Prepare and send payoff statements and process incoming payoff proceeds. Requirements What we are looking for... A minimum of three years’ mortgage banking experience in areas of loan servicing, or an educational background that provides a level of knowledge typically gained from three years or more experience preferred. Requires at least a high school diploma or GED from an accredited institution. Strong organizational skills required with the ability to prioritize work to meet deadlines. Must demonstrate excellent verbal and written customer service skills. Requires proficient knowledge of MS Word, Excel, and Outlook. Previous mortgage loan servicing experiences strongly preferred. Previous banking experience preferred About Merchants Ranked as a top performing U.S. public bank by S&P Global Market Intelligence, Merchants Bancorp is a diversified bank holding company headquartered in Carmel, Indiana operating multiple segments, including Multi-family Mortgage Banking that offers multi-family housing and healthcare facility financing and servicing; Mortgage Warehousing that offers mortgage warehouse financing; and Banking that offers retail and correspondent residential mortgage banking, agricultural lending, and traditional community banking. Merchants Bancorp, with $18.8 billion in assets and $11.9 billion in deposits as of December 31, 2024, conducts its business primarily through its direct and indirect subsidiaries, Merchants Bank of Indiana, Merchants Capital Corp., Merchants Capital Investments, LLC, Merchants Capital Servicing, LLC, Merchants Asset Management, LLC, and Merchants Mortgage, a division of Merchants Bank of Indiana. Merchants Bank and Merchants Capital have recently been honored with the 2025 USA Today Top Workplaces recognition, ranking 22nd nationally within the 500-999 employee category. This is the second year that Merchants has been recognized with this award. These accolades build on our strong history of workplace recognition, including being named a Best Place to Work in Indiana for seven consecutive years (2016–2022). For more information read the entire article here.

Responsibilities

The Servicing Specialist will analyze closing loan documents, check insurance coverage, and process mortgage servicing transactions. They will also manage customer calls and track loan-related insurance requirements.