Servicre/Sales BDC Administrator at Lithia & Driveway

Fairbanks, Alaska, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Apr, 26

Salary

25.0

Posted On

11 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Communication, Follow-Up, Appointment Scheduling, Customer Records Management, Administrative Support, Data Entry, Document Management, Organizational Skills, Multitasking, Time Management, Verbal Communication, Written Communication, Attention to Detail, Professional Appearance, Customer Service, Office Administration

Industry

Retail Motor Vehicles

Description

Dealership: L0143 Chevrolet GMC of Fairbanks Chevrolet Buick GMC of Fairbanks Service/Sales BDC Administrator Pay: $25.00/Hourly Schedule: Full-time Kick off the New Year with a fresh start! We are seeking an experienced and highly organized Service/Sales BDC Administrator to support our Service and Sales Business Development Center. This role manages customer communication and follow-up for both sales and service customers, supporting the dealership’s Sales and Service Departments while ensuring an exceptional customer experience. The BDC Administrator plays a key role in strengthening customer relationships, increasing appointment show rates, improving customer satisfaction, and driving long-term customer retention. The ideal candidate is professional, customer-focused, detail-oriented, and brings 5+ years of experience in reception, office administration, and customer service. Responsibilities Serve as the first point of contact for customers via phone, email, and in person Manage high call volumes and accurately route calls Schedule and confirm sales and service appointments Maintain and update customer records Follow up with customers to support appointment attendance and retention efforts Provide administrative and operational support to the Service and Sales BDC teams Assist with reporting, data entry, and document management Coordinate communication between departments to ensure customer needs are met Maintain a clean, organized, and professional front office environment Address customer inquiries and concerns with professionalism and efficiency Qualifications Minimum 5 years of experience in reception, office administration, and customer service (phone and in-person) Strong verbal and written communication skills Excellent organizational, multitasking, and time-management abilities Proficiency with computers, email, and Microsoft Office Professional appearance and demeanor Ability to thrive in a fast-paced, customer-focused environment Strong attention to detail and follow-through We offer best in class industry benefits: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!

Responsibilities

The BDC Administrator manages customer communication and follow-up for both sales and service customers, supporting the dealership’s Sales and Service Departments. This role is crucial for strengthening customer relationships and improving appointment show rates.