OTT Financial Inc. is seeking an experienced Settlement Clerks Supervisor to serve in our settlement team.

QUALIFICATIONS REQUIRED:

• At least one-year relevant experience is required;
• Bachelor’s Degree in Economics, Accounting or related field;
• Excellent communication and interpersonal skills;
• Ability to handle all situations with diplomacy;
• Ability to analyze and solve problems and handle multiple duties under pressure with minimal supervision;
• Excellent organization and time management skills.
  Classification: Full-time，35 hours per week

• Supervising transaction settlement process and reconciliation of daily settlements of trade instructions and payment orders, ensuring adherence to internal policies and regulatory requirements;
• Compliance reviewing and supervising, conducting routine compliance checks on financial transactions, client documentation, and accounting activities to mitigate operational and regulatory risks;
• Supervising settlement clerks, establishing work schedules, examining and verifying accuracy of their works;
• Resolving work-related problems;
• Supervising and managing client support via WeChat and the mobile app, assisting with remittance and currency exchange inquiries, guiding users through supporting document submission, and ensuring a positive customer experience;
• Handling escalated customer complaints, ensuring customers to receive high-quality services;
• Providing support in creation of engaging and market-relevant content to strengthen client engagement;
• Coordinating with human resources to organize and prepare training materials;
• Providing other administrative duties including management of file and office supplies, maintenance of office equipment, etc.