Catholic Social Services is currently seeking Full-time positions, 40 hours per week, Settlement Counsellor in EDMONTON to join our Case Management team. Providing excellent client-centered care, you are confident, thoughtful, and motivated to achieve success when supporting others in your community.

JOB SUMMARY:

Provide quality settlement services to newcomers to Canada (responsibilities may include services to specific populations or programs such as: refugees, children & youth, seniors, outreach, employment readiness); helping them to understand their rights and responsibilities; assessing their needs such as: education, housing, health care, transportation, employment; developing a settlement plan addressing short and long term goals; and referring clients to appropriate resources within the Agency and external resources. In order to make appropriate referrals and community connections, the Settlement Counsellor works with various government agencies, mainstream service providers and community organizations. Fluency in a second language is preferred.

• Assess client’s needs and determine the types of services required.
• Develop a service plan according to the assessment; developing goals and setting a time line.
• Respond to the assessed needs by providing services or referrals for service to meet critical needs (e.g. shelter, food, finances, health, education, parenting, safety, language) as well as assistance in understanding how to access mainstream services if necessary, provide clients with practical information and cultural and social orientation to life in Canada; provide or obtain interpretation and translation support as needed.
• Advocate on behalf of clients with institutions, employers, landlords, schools, etc.
• In co-ordination with other Settlement Counsellors, plan and coordinate settlement related activities and programs for groups of newcomer clients.
• Follow up with clients to ensure effective outcomes.
• Conduct case management meetings to ensure that clients’ needs are met.
• Assist in the production of outreach materials for the designated population.
• Deliver individual, family and/or group orientation sessions on relevant settlement topics: e.g., living and working in Canada.
• Establish networks with other Settlement Counsellors, community groups and centres, faith communities, cultural organizations, schools, day cares, etc.
• Collect client feedback (e.g., distribute surveys, workshop evaluations, etc.) to track outcomes of settlement services.
• Keep accurate and up to date client files.
• Ensure client confidentiality.
• Prepare and submit required reports and statistics.
• Represent the Agency in a professional manner in various community groups and committees to further serve the designated clients, promoting positive public relations at all times.
• Understands funding requirements and expected service targets
• Perform other related duties as assigned

• Assess client’s needs and determine the types of services required.
• Develop a service plan according to the assessment; developing goals and setting a time line.
• Respond to the assessed needs by providing services or referrals for service to meet critical needs (e.g. shelter, food, finances, health, education, parenting, safety, language) as well as assistance in understanding how to access mainstream services if necessary, provide clients with practical information and cultural and social orientation to life in Canada; provide or obtain interpretation and translation support as needed.
• Advocate on behalf of clients with institutions, employers, landlords, schools, etc.
• In co-ordination with other Settlement Counsellors, plan and coordinate settlement related activities and programs for groups of newcomer clients.
• Follow up with clients to ensure effective outcomes.
• Conduct case management meetings to ensure that clients’ needs are met.
• Assist in the production of outreach materials for the designated population.
• Deliver individual, family and/or group orientation sessions on relevant settlement topics: e.g., living and working in Canada.
• Establish networks with other Settlement Counsellors, community groups and centres, faith communities, cultural organizations, schools, day cares, etc.
• Collect client feedback (e.g., distribute surveys, workshop evaluations, etc.) to track outcomes of settlement services.
• Keep accurate and up to date client files.
• Ensure client confidentiality.
• Prepare and submit required reports and statistics.
• Represent the Agency in a professional manner in various community groups and committees to further serve the designated clients, promoting positive public relations at all times.
• Understands funding requirements and expected service targets
• Perform other related duties as assigne