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SF Dev - Service Cloud + Integration at NTT DATA

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

13 Mar, 26

Salary

0.0

Posted On

13 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce Service Cloud, Apex, Lightning Web Components, Visualforce, Flow, Integration, APIs, REST, SOAP, MuleSoft, Informatica, CI/CD, Einstein Bots, Omni-Channel Routing, Knowledge Management, Salesforce Industries, Field Service Lightning

Industry

IT Services and IT Consulting

Description

Design and develop scalable solutions using Salesforce Service Cloud features (Omni-Channel, Knowledge Base, Live Agent, Case Management, etc.) Customize Salesforce using Apex Classes, Triggers, Lightning Web Components (LWC), Visualforce, and Flow Implement and manage Service Cloud Console, Email-to-Case, Web-to-Case, and CTI integrations Collaborate with functional consultants, architects, and business stakeholders to translate requirements into technical solutions Develop and maintain integration interfaces between Salesforce and external systems using APIs, REST, SOAP, and middleware tools (MuleSoft, Informatica, etc.) Participate in code reviews, unit testing, and deployment using CI/CD tools (e.g., Copado, Jenkins, Git) Provide technical leadership, mentorship, and best practice guidance to junior developers Ensure solutions adhere to Salesforce security standards, performance best practices, and governance models Salesforce certifications: Platform Developer I & II (mandatory), Service Cloud Consultant (preferred) Proficiency in Apex, LWC, SOQL, SOSL, and REST/SOAP APIs Strong understanding of Salesforce data model, governor limits, and security model Experience with Salesforce integrations (middleware, API-based, and AppExchange tools) Bachelor's degree in Computer Science, Engineering, or related field Experience with Einstein Bots, Omni-Channel routing, and Knowledge Management Familiarity with Salesforce Industries (Vlocity) or Field Service Lightning (FSL) Knowledge of CI/CD pipelines and DevOps automation in Salesforce environments Experience working in global delivery models with distributed teams" Salesforce

Responsibilities

Design and develop scalable solutions using Salesforce Service Cloud features and manage integrations. Collaborate with stakeholders to translate requirements into technical solutions and provide mentorship to junior developers.