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SF - Service Cloud at NTT DATA

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

0.0

Posted On

12 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce Administration, User Training, CRM Adoption, Data Governance, Project Management, System Configuration, Data Protection, Reporting, Change Management, Collaboration, Mentoring, Audit, Automation, AppExchange Solutions, Documentation, Security Settings

Industry

IT Services and IT Consulting

Description

1. Develop user training programs, onboarding materials, and best-practice documentation. Lead and mentor a team of Salesforce administrators, analysts, and support specialists. Define and implement Salesforce administration strategy aligned with business goals. Collaborate with business leaders, IT, and developers to drive CRM adoption and success. Establish governance and change management processes to ensure platform integrity and compliance. 2. Salesforce Platform Management Oversee day-to-day Salesforce operations including user provisioning, permissions, profiles, and security settings. Manage system configuration: Flows, validation rules, approval processes, and automation. Monitor system performance, conduct audits, and ensure data accuracy and cleanliness. Evaluate and manage AppExchange solutions, system integrations, and third-party tools. 3. Project & Release Management Plan and coordinate Salesforce releases, upgrades, and enhancements. Partner with cross-functional teams (Sales, Service, Marketing, IT) to translate business needs into platform improvements. Maintain documentation, configuration logs, and version control for all changes. 4. Data Governance & Reporting Ensure compliance with data protection regulations (e.g., GDPR, HIPAA, CCPA). Define data management policies including deduplication, cleansing, and backups. Oversee creation and optimization of reports and dashboards to support business insights. 5.

Responsibilities

Develop user training programs and lead a team of Salesforce professionals. Oversee Salesforce operations and ensure compliance with data protection regulations.