SFDC Solution Architect (Senior Engineer) at Hewlett Packard Enterprise

Bangalore, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

10 Apr, 26

Salary

0.0

Posted On

10 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce Service Cloud, Data Cloud, Automation, AI, CRM, Data Analysis, Process Improvement, Self-Service, Omnichannel, JIRA, Coveo, Slack, Data Mining, Statistics, User Experience, Cloud Architectures

Industry

Information Technology & Services

Description

SFDC Solution Architect (Senior Engineer) This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: Title: SFDC Solution Architect (Senior Engineer) Location: Bangalore, India Juniper Experience and Operations (JXO) organization is incubating a Technology group to transform CX(customer experience) and EX(employee experience). The charter of this group is to discover, evaluate and leverage technology to enhance and simplify the experience of stakeholders. Knowledge and data will be central to this journey of creating a proactive and predictive support experience. The use of automation, AI and other modern technology will enable reduction of time taken to resolve issues or perform tasks. This role is part of Juniper’s strategic future of support team and will involve design of automated solutions. The role requires influencing business transformation projects using technology, review of data to enable process, systems and tool re-engineering in customer support and services. In addition, the role requires to support the enhancement of self-service, automaton, omnichannel strategy by seeking solutions and drivers to achieve seamless customer experiences and increased customer loyalty. Roles and Responsibilities: · Experience with working Salesforce Service Cloud, Experience Cloud, Data Cloud, Agentforce, Einstein AI, Lighting flows · Define and design solutions in SFDC platform and/or interoperate with other systems · Knowledge of CRM, bug, messaging, collaboration, telephony, chatbot, RPA systems required · Enable digital transformation of support systems by aligning business, operations and technology · Evaluate industry technology landscape, discover tech stack, design solutions to solve business requirements · Deliver end to end technology solutions projects · Architect solutions for customer self-service, automation, personalization, proactive support and seamless omnichannel experience · Expertise with Salesforce, JIRA, Coveo, Slack systems · Experience working on process improvements and re-engineering · Locate and define new process improvement opportunities · Improve adoption of deployed platforms, tools · Lead efforts to understand business needs, capture business requirements (BRD, define high level design, architecture and specifications of system. · Provide estimates, impact assessments, and give your expert opinion on key strategic initiatives. · Work with cross-functional teams to build data solutions that impact business decisions · Conducts and facilitate (and educates and trains on) analysis, issues identification, organizational risk assessment, and decision-making processes. Required Experience/Background: · Overall 10+ years of experience, 5+ years data analyst or related experience, including proficiency with analytical software or equivalent related education · Certified in Salesforce as Administrator, Architect or Consultant · Bachelor’s degree in business administration, economics, computer science, management information systems, or related field or equivalent related experience · Good knowledge of large system, CRM’s, bug systems, collaboration and messaging tools · Technical expertise regarding data models, database design development, data mining and segmentation techniques · Strong knowledge of and experience with reporting packages databases , programming. · Proficiency in statistics, data analysis, and research methods Personal Skills: · Ability to collaborate cross-functionally in a fast-paced environment and build sound working relationships within all levels of the organization · Ability to handle sensitive information with keen attention to detail and accuracy. Passion for data handling ethics. · Ability to solve complex, technical problems with creative solutions while anticipating stakeholder needs and providing assistance to meet or exceed expectations · Able to demonstrate perseverance and resilience to overcome obstacles when presented with a complex problem. · Assist in combining large data sets and data analysis to create optimization strategies · Comfortable with ambiguity and uncertainty of change when assessing needs for stakeholders · Have effective time management skills which enable you to work successfully across functions in a dynamic and solution-oriented environment while meeting deadlines · Self-motivated and innovative; confident when working independently, but an excellent team player with a growth-oriented personality · Will be required to routinely or customarily troubleshoot items related to applications that require independent judgement, decision-making, and unique approaches Additional Skills: Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX) What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #india #networking Job: Engineering Job Level: TCP_04 HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity. Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. No Fees Notice & Recruitment Fraud Disclaimer It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication. Hewlett Packard Enterprise Technology innovation that fosters business transformation. We Are In the Acceleration Business We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives. Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed. COVID Policy The health and safety of our team members, customers and partners is paramount at HPE. Accordingly, if applicable to the role you applied to, you must be fully vaccinated against COVID-19 by the employment start date where permitted by law. Exemptions based on medical, religious or other grounds will be processed and approved in accordance with local laws. Standards of Business Conduct (SBC) The Hewlett Packard Enterprise Standards of Business Conduct (SBC) embody the fundamental principles that govern our ethical and legal obligations to Hewlett Packard Enterprise. They pertain not only to our conduct within the company but also to conduct involving our customers, channel partners, suppliers and competitors. Read more about how we win the right way. Equal Opportunity Employer (EEO) Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law. Please click here: Equal Employment Opportunity If you’d like more information about your EEO right as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law - Supplement E-Verify (US & PR only) HPE is an E-Verify employer. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm the employment eligibility of all newly hired employees. For more information click here. You can also download the posters with information on legal rights and protection by clicking here and here. Accessibility Hewlett Packard Enterprise is committed to working with and providing reasonable accommodation to qualified, differently abled individuals. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please email recruiting@hpe.com. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability. Disclosure of Sensitive Personal Data Please ensure the resume you submit to us does not include any sensitive personal data. Sensitive personal data includes data revealing information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation. To the extent the resume you submit does contain this type of personal data, you consent to the storing and processing of this data by HPE for the purpose of reviewing and managing your application.

Responsibilities

The role involves designing automated solutions to enhance customer and employee experiences, influencing business transformation projects using technology. It also requires evaluating industry technology landscapes and delivering end-to-end technology solutions.