As a member of the ShipBob Team, you will…

• Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob.
• Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
• Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.

Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI
Travel Requirement: The ability to travel domestically with potential for global travel. The expected travel for this role can be up to 25% travel. All travel requirements are subject to change per the needs of the business.

ABOUT US:

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.
ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training

ROLE DESCRIPTION:

As a SFN Operations Coordinator, you will be responsible for the managing back-end work and communications with our 3PL partners within the SFN team. You will collaborate with cross-functional teams to push operational expectations and expand our partner ecosystem. This role reports to the Director, SFN Operations, who also serves as the backup for this role.

WHAT YOU’LL DO:

• Support the ShipBob SFN Partner Relationship team with data and research to better support the merchant and SFN experience.
• Manage all SFN communications through alignment with stakeholder and managing the Jira ticket request que.
• Collaborate with the B2B team on all B2B Quality Issue communications to be sent to the SFN Partner.
• Manager ShipBob Supplier Corrective Action requests for SFN Partner sites that are not executing to process.
• Utilize PowerBi to collect needed information for Monthly and Quarterly Business Reviews
• Manage the SFN Lost and Damaged Goods Claim communications process and the sending out of the claims.
• Manage IT equipment procurement and warranty information for new SFN Partner pre-implementations.
• Own the SFN Partner Relationship Jira escalation ticketing process and manage the timelines of completion for the team and other stakeholders.
• Manage the SFN Partner Certificate of Insurance portal and outreach to SFN Partners.
• Manage corrugate and packaging material procurement for new SFN Partner pre-implementation.
• Support SFN Partner Relationship Manager with new SFN Partner pre-implementations which actions such as but not limited to corrugate sourcing, IT equipment procurement, and FMS creation through Monday.com
• Manage new assigned projects to the SFN Partner Relationship team which includes all timelines, updates, and any extensions.
• Comply to all food safety and compliance policies and regulations.
• Additional duties and responsibilities as necessary.