SG - Deskside Support Engineer at Computacenter

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

10 May, 26

Salary

0.0

Posted On

09 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

On-site Technical Support, Hardware Support, Software Support, Voice Equipment Support, Mobile Device Support, Ticket Tracking System Management, Process Development, Inventory Management, Vendor Communication, On The Job Training, Asset Disposal, PC Hardware, Mobile OS, Microsoft Windows Configuration, Microsoft Office Suite, Customer Service

Industry

Information Technology & Services

Description

Job Description Position Title Deskside Support Engineer Working under Deskside Support team reports to client managers Team Support Coverage to different Business Units Provide Local onsite support for all Business Unit includes: Trading Floor: Equity, Fixed income, Currency, Commodities, etc. Advisory: Investment banking, Capital Market Group, Research Analyst, Wealth Management, Investment Management, Firm Management (VIP), etc. Back Office: HR, Legal, Compliance, Technology, Operations, Corporate Services, etc. Description PRINCIPAL DUTIES AND RESPONSIBILITES General Responsibilities for all levels Provide on-site technical support for PCs (software and hardware), voice equipment & mobile device (Smartphone and Tablet) Physically set up computers and software system installation Perform basic hardware moves and changes Record and manage all incidents and requests in ticket-tracking system Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer Develop and update new and existing process Proactively inform management of trends, significant problems and expected delays Provide other IT-related support as required by the business Documentation of products support and processes Update and manage inventory on new incoming hardware orders Communicate with vendors for incoming hardware orders and repairs New hire training - Provide OJT (On the Job training) to deskside new joiner and ensure their knowledge level is up to standard. Including technical & procedural knowledge New hire performance monitoring - Notify management on performance issue on new joiner for early intervention Asset disposal Maintain inventory record for end of life assets. Manage hardware disposal tasks including physical hard drive removal from workstations. Qualifications LANGUAGE English: Advanced level - strong verbal, written, listening communication experience EXPERIENCE Solid understanding of PC hardware/peripherals Exposure of mobile OS such as Apple iOS and Google Android Good working knowledge and IT experience supporting Microsoft Windows configuration, desktop administration, Microsoft Office suite Basic understanding of network and server-side infrastructure Experience in delivering superior customer service experience Engineer: 1 to 3 years IT support experience, demonstrate experience to work independently SKILLS Ability to make sound decisions following approved procedures in a fast-paced environment Ability to effectively manage multiple tasks occurring simultaneously Ability to work independently with little supervision Demonstrate ownership taking, willing to learn and share knowledge Working Hours Coverage COVERAGE HOURS Monday to Friday 07:00 to 19:00 8 working hour per shift defined by team manager within coverage hours Extreme weather WFH coverage BYOD mobile phone required (for emergency and escalation) PAID OVERTIME WORK Weekday public holiday coverage needed (on team rotation) Occasional non-office hour overtime work (weeknight, weekend & Holiday) paid overtime work on team rotation basis Locations Main Client offices IOI Central Boulevard Towers

Responsibilities

The role involves providing comprehensive local onsite technical support for PCs, voice equipment, and mobile devices across various business units, including trading floors and back office functions. Responsibilities also include managing incidents via a ticket-tracking system, developing processes, and maintaining hardware inventory records.