SG - Desktop Support Engineer at Computacenter

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

10 May, 26

Salary

0.0

Posted On

09 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Desktop Support, Networking, Helpdesk, Technical Support, Desktop Engineering, Chat, Hardware Support, Printers, Hardware Troubleshooting, Remote Desktop, OS Support, Email Support, LAN Connectivity, Anti-virus FMS

Industry

Information Technology & Services

Description

Job Description Desktop hardware support, OS support, Email support, Internet Support, Basic LAN connectivity, basic application support, Anti-virus FMS Engineer, Desktop Support ,Technical Support , with Minimum 2 years experience Minimum Graduate ,Diploma Holder Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to quickly understand the root of the problem Track computer system issues through to resolution, within agreed time limits Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) Provide prompt and accurate feedback to customers Refer to internal database or external resources to provide accurate tech solutions Ensure all issues are properly logged Prioritize and manage several open issues at one time Follow up with clients to ensure their IT systems are fully functional after troubleshooting Prepare accurate and timely reports Document technical knowledge in the form of notes and manuals Maintain jovial relationships with clients Requirements Proven work experience as a Technical Support Engineer/Desktop Support Engineer Hands-on experience with Windows OS environments Hands-on experience with Dot matrix/LaserJet printers configuration, hardware troubleshooting Good understanding of computer systems, Network connectivity, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software (eg. Tightvnc, team viewer) Excellent problem-solving and communication skills Excellent communication Skill (This is must) Key Skills Desktop Support Networking Helpdesk Technical Support Desktop Engineering Chat Hardware Support Printers Hardware Troubleshooting Remote Desktop

Responsibilities

The role involves providing comprehensive desktop support, including hardware, operating system, email, internet, and basic network connectivity troubleshooting. Responsibilities also include diagnosing issues, tracking resolutions, communicating solutions to clients, escalating unresolved problems, and maintaining accurate issue logs.