ABOUT THE ROLE

We are seeking an Executive, Medical Concierge who will provide premium, high-touch care to our clients by supporting them in the smooth completion of their specialist / tertiary treatment in Singapore. The role ensures that clients are supported with required doctor recommendations, smooth access to clinics and hospitals, and ensure that LOG and medical claims processes are completed without a hitch.
This role reports to Senior Manager, Operations

A SUMMARY OF THE KEY RESPONSIBILITIES ARE AS FOLLOWS

• Collect patient information from the regional teams daily for patients seeking care in SG
• Helping patients navigate the registration, billing, and other administrative processes on the day of appointment, throughout the hospital stay, and day of discharge
• Assisting for transportation to and from hospital and/or providing other assistance with transportation needs such as arranging for taxi service
• Arranging for interpretation services for patients who do not speak English
• Coordinating with specialist, patient and hospital to ensure completion of necessary insurance forms for claims purposes
• Help the patient collecting documents: medical summary, invoice, medical report
• Helping patients schedule appointments for any additional tests or follow-up care