SG - IT Support Engineer LN at Computacenter

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

10 May, 26

Salary

0.0

Posted On

09 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, PC Repair, Software Troubleshooting, Network Troubleshooting, LAN/WAN Support, Cloud-PBX Support, Video Conference Systems, Desktop Systems, Customer Service, Problem Analysis, Service Desk System, VIP Support, Active Directory, Microsoft 365, TCP/IP, DNS

Industry

Information Technology & Services

Description

Job Description Organize training session for users on the usage of new software/ applications and hardware Carryout diagnosis and repair of PC, software, and network-related problems Bring up-to-date and preserve computer inventory and surplus equipment Sustain and fix issues on PC, LAN/WAN, Cloud-PBX, iPhone/iPad and Video Conference systems and other computing equipment Make sure desktop computers interconnect seamlessly with various systems Evaluate functional needs to decide system purchase specifications Support for technical upgrading and maintaining of entire desktop systems Assist in testing and deployment of new applications and systems Maintain an excellent level of customer service, ensuring that all users are treated efficiently and in appropriate manner Maintain outstanding verbal communication skills with the ability to communicate seamlessly with technical and non-technical colleagues at all levels in the organization Resolve issues by carrying out problem analysis to implement temporary or permanent solutions Accurately record, update, and document requests using the IT service desk system and any other duties as assigned by the company. Requirements Skills, Abilities, and Knowledge Previous experience working in an IT support role for more than 7 years Previous work related experience in a customer service related role could be a plus Previous experience in supporting C level users or senior leaderships with positive feedbacks (VIP Support) Excellent IT skills and knowledge of troubleshooting computer related issues both hardware and software, as well as desktop, laptop and mobile devices Knowledge of Virtual desktop infrastructure, Bitlocker, as well as other software can be an added advantage Knowledge of Windows server, Active Directory, Microsoft 365, MS Teams as well as TCP/IP, DNS and DHCP is desired Strong knowledge on audio and video equipments, including Video Conference Systems Good communication skills, both oral and written Ability to meet new people and commence conversations Ability to multitask effectively and work in a fast-paced environment Ability to work independently

Responsibilities

The role involves organizing user training sessions for new software and hardware, and carrying out diagnosis and repair for PC, software, and network-related issues. This includes maintaining computer inventory and supporting various systems like LAN/WAN, Cloud-PBX, and Video Conference setups.