ABOUT OUR TEAM:

The Security and IT Operations team serves as the backbone of our secure platforms and services. We are responsible for ensuring seamless day-to-day operations, providing robust support, and safeguarding our large-scale, mission-critical applications. Our focus is on maintaining the availability, performance, and security of our platforms, which support B2C and B2B applications, GP and specialist clinics, medical centres, and offices across Singapore, Vietnam, Thailand, Indonesia, Malaysia, and the Philippines.

REQUIREMENTS:

• Bachelor’s Degree in IT or a related field.
• 3+ years of experience in IT Operations, preferably in a healthcare or highly regulated environment.
• Strong knowledge of networking (firewalls, VPNs, VLANs, Wi-Fi, routing, switching etc.) and cybersecurity best practices.
• Familiarity with medical devices and healthcare IT systems (e.g., CMS, PACS, MRI, CT Scan, X-ray) is an advantage.
• Experience working on Fortigate and Meraki is a plus
• Experience with Windows servers and virtualisation (VMware, Hyper-V).
• Experience working with ticketing systems, preferably Jira.
• Familiarity with tools not limited to Confluence, Bitbucket, Google Workspace, Slack.
• Experience with single sign-on (SSO) systems, with preference for OneLogin.
• Hands-on experience with troubleshooting and supporting enterprise applications.
• Strong analytical and problem-solving skills with the ability to work independently.
• Flexibility to provide support on an ad-hoc basis during weekends, when required.
• A problem-solving mindset and a proactive attitude toward challenges.
• High standards of integrity and professionalism in all aspects of your work.
• A strong desire to learn, grow, and continuously improve in your role.
• A start-up mentality: collaborative, hands-on, pragmatic, and comfortable working independently when necessary.
• Ability to thrive in ambiguity, embracing the fast-paced, ever-changing environment of a growing company.

As we expand our healthcare services, we are seeking an Senior Network Security Engineer (an individual contributor role) to support our growing infrastructure. This role will play a crucial part in ensuring the reliability, security, and performance of our IT operations across our medical facilities and offices in the region.

The ideal candidate will have strong network and security expertise and, ideally, some experience working with medical and imaging systems (e.g., CMS, PACS, MRI, CT Scan, X-Ray). They will be responsible for maintaining and optimising the infrastructure, ensuring compliance with security policies, and providing hands-on technical support for the healthcare services.

• Manage and support IT infrastructure (e.g., servers, VMs, routers, switches, firewalls, WAPs, ISPs, etc) across clinical and on-premise environments, ensuring seamless operations.
• Manage data backup processes and system operations, including user provisioning and access controls.
• Implement and maintain network security, ensuring compliance with industry best practices.
• Troubleshoot and resolve IT and medical device connectivity issues (experience with CMS, PACS, MRI, CT Scan, X-ray etc., is a plus).
• Install, upgrade, and configure hardware and software on laptops and other devices, where required.
• Collaborate with cross-functional teams to support the setup of day surgery and health screening centres.
• Monitor system performance, respond to incidents, and optimise IT operations.
• Work closely with the security teams to ensure compliance with cybersecurity policies.
• Assist in IT audits and regulatory compliance efforts for medical environments, where required.
• Ensure that all data handling, transfer, and processing comply with legal, security, and company guidelines.
• Document IT processes, system configurations, and troubleshooting steps.
• Communicate effectively with business stakeholders, ensuring clarity and alignment on IT, network and security related matters.