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LANGUAGE SKILLS:

• Ability to read, interpret, and write clear documents, correspondence, and reports.
• Ability to effectively communicate complex compliance information to homeowners, internal staff, and funders.
• Comfort in public-facing communication and outreach efforts.

MATHEMATICAL SKILLS:

• Ability to calculate and track invoicing, receivables, and payment records.
• Ability to interpret income qualifications and deed-restriction parameters.

COMPUTER SKILLS:

• Proficient in navigating spreadsheets, multiple databases, email, and calendar.
• Willingness to learn new software systems.
• Comfortable with Microsoft and Google operating systems.

OTHER REQUIRED KNOWLEDGE, SKILLS, OR ABILITIES:

• Strong attention to detail and organizational skills.
• Ability to manage complex data and billing systems.
• Knowledge of affordable housing programs and shared equity models such as CLTs, DPA, or HOME-funded housing.
• Excellent communication skills, both written and verbal.
• Self-motivated and capable of working independently while contributing to a collaborative team environment.
• Demonstrates patience and problem-solving when working with customers navigating the homeownership process.
• Comfortable providing education and outreach related to post-purchase stewardship and compliance.
• Ability to effectively work and communicate positively with all socio-economic groups.
• Ability to effectively perform duties with a thorough knowledge of agency goals, objectives, projects and services.
• Enjoys the balance of working directly with people and completing administrative tasks related to customer files.
• Excellent attention to detail.
• Self-motivated with the desire to work with others and contribute to the team environment toward common goals.
• Ability to work with minimal supervision and effectively manage workflow.
• Ability to present self and organization in a positive and professional manner.
• Ability to respond effectively to the most sensitive inquiries or complaints from customers.
• Ability to demonstrate a strong commitment and patience in helping people succeed in innovative programs.
• Demonstrate knowledge of community resources and partner agencies.
• Ability to effectively establish and maintain positive working relationships with other social service providers, organizations, program participants, and staff.

ESSENTIAL PHYSICAL, MENTAL, AND EMOTIONAL REQUIREMENTS OF THIS POSITION:

• Must be able to manage multiple projects simultaneously and meet deadlines.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Business, Housing, Accounting, or related field preferred, or equivalent work/life experience.
• Minimum of 2 years’ experience in compliance, billing, or affordable housing program administration.
• Familiarity with shared equity housing models, deed restrictions, or grant-funded housing preferred.

Please refer the Job description for details