Shared Services Senior Implementation Consultant at Gallagher

Bogota, Capital District, RAP (Especial) Central, Colombia -

Full Time

Start Date

Immediate

Expiry Date

01 Jul, 26

Salary

0.0

Posted On

02 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Management Consulting, Shared Services Transformation, Project Management, Change Management, Stakeholder Management, Lean, Six Sigma, Process Optimization, Service Delivery, Technology Integration, Workflow Automation, Communication, Analytical Skills, Documentation, Governance Frameworks, Organizational Design

Industry

Insurance

Description

Introduction Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way. Overview Are you ready to lead large-scale transformation within a global organization? At Gallagher, we’re seeking a Shared Services Implementation Consultant to join our Internal Consulting team. This role offers the opportunity to design and implement a Global Shared Services Hub, driving efficiencies, operational scalability, and standardized service delivery across multiple functions. You will partner with senior leadership and operational teams to build service models, process frameworks, and technology‑enabled solutions that elevate global service operations. How you'll make an impact Collaborate with senior leaders to define the future-state service delivery model, including service catalogs, operating models, tiering structures, governance frameworks, and organizational design for the Shared Services organization. Reengineer, document, and optimize end‑to‑end workflows to support scalable and efficient service delivery across regions and business units. Create reference materials (SOPs, desktop procedures, workflows, FAQs, job aids) to support the rollout and stabilization of the Shared Services operating model. Define and implement metrics, dashboards, and reporting mechanisms to measure service performance, productivity, quality, and continuous improvement. Conduct process assessments, identify improvement opportunities, and implement actionable solutions using Lean, Six Sigma, or similar methodologies. Partner with Technology, Finance, Operations, and other functional areas to ensure seamless integration and alignment of the global shared services strategy. Lead consulting workstreams, guide analysts/consultants, and ensure the quality and accuracy of deliverables across the project lifecycle. Support the implementation of Tier 0 and Tier 1 technologies—such as AI‑enabled knowledge bases, workflow automation, chatbots, and self‑service tools—to modernize service delivery. Monitor project milestones, risks, KPIs, and dependencies; provide regular updates to leadership and ensure successful execution of the transformation program. About you MBA and 6+ years of management consulting or shared services transformation experience, preferably with exposure to contact centers, global business services (GBS), or large-scale operational transformation. Demonstrated success designing and implementing Tier 0, Tier 1, and Tier 2 support models, operating frameworks, and service delivery structures. Strong project and change management skills, with the ability to manage multiple stakeholders and cross‑functional initiatives. Advanced proficiency in PowerPoint, Excel, and Word for developing operating models, presentations, analytics, and documentation. Excellent communication and stakeholder‑management capabilities, with the ability to articulate complex concepts to senior leadership.

Responsibilities

The role involves collaborating with senior leaders to define service delivery models and optimizing workflows for efficient service delivery. Additionally, the consultant will lead consulting workstreams and support the implementation of technology solutions to modernize service delivery.