SHARED SERVICE SENIOR OFFICER – 1 POST (GRADE 5 £27,711 TO £30,060)

We have an exciting opportunity to join our high performing Benefits Team at East Staffordshire Borough Council. As we prepare for the imminent launch of a new integrated Revenues & Benefits system, we are seeking an enthusiastic and motivated professional to play a key role in delivering high quality Benefits services to our residents.
This is a fantastic opportunity for individuals with experience in Benefits administration who are looking to further develop their career and contribute to the delivery of a modern, efficient and customer-focused service. Prior knowledge of the Civica Revenues & Benefits system would also be an advantage but not essential.

These roles will provide hands-on experience in:

• Processing and assessing Housing Benefit and Council Tax Support claims in line with current legislation and local policy
• Managing caseloads effectively and meeting statutory deadlines
• Communicating clearly with customers, colleagues and stakeholders both verbally and in writing
• Investigating and resolving complex benefit queries and overpayments
• Using regulations to support accurate decision making and reporting
• Supporting the implementation of new systems and working methods
• Contributing to service improvements and helping deliver an efficient, customer-focused service
• Demonstrating strong organisational and problem-solving skills whilst working under pressure.

If you’re passionate about making a difference and looking for the next step in your career, which will help to build a strong foundation for your future, this role is the perfect fit and we would love to hear from you.
As an employer East Staffordshire Borough Council also offer a great package of benefits including: flexible working; generous annual leave; opportunities for office-based (at the Town Hall, Burton upon Trent, DE14 2EB) and home-based hybrid working; free car parking and access to the local government pension scheme.

IF YOU’D LIKE AN INFORMAL CHAT ABOUT THIS OPPORTUNITY, PLEASE CONTACT SANDEEP BANSIL BY EMAILING SANDEEP.BANSIL@EASTSTAFFSBC.GOV.UK

Interviews are planned to be held w/c 7th July 2025.
The appointment will be subject to a Basic Level Disclosure & Barring Service check.
Full details of the job role are detailed in the Job Description and Person Specification.
The Council is actively building diverse teams and welcomes applications from everyone, including people of different age, sex, gender, ethnicity, religion and sexual orientation. ESBC is a Disability Confident Employer.

• Processing and assessing Housing Benefit and Council Tax Support claims in line with current legislation and local policy
• Managing caseloads effectively and meeting statutory deadlines
• Communicating clearly with customers, colleagues and stakeholders both verbally and in writing
• Investigating and resolving complex benefit queries and overpayments
• Using regulations to support accurate decision making and reporting
• Supporting the implementation of new systems and working methods
• Contributing to service improvements and helping deliver an efficient, customer-focused service
• Demonstrating strong organisational and problem-solving skills whilst working under pressure