Shared Services Team Lead

at  Wolt

TEAM DESCRIPTION

Our Merchant Services team lies at the heart of Wolt, ensuring that we set all of our merchants up for success by providing a seamless onboarding, menu, and catalog experience. As Wolt continues to grow in both scale and scope of offerings, the strength of our content management and catalog operations must expand with it.
We are seeking a highly motivated and experienced Team Lead to join our dynamic Multilingual Merchant Catalogue team. In this role, you will be responsible for leading and mentoring a team of associates who are responsible for managing and optimizing product information for merchants on our platform across multiple languages and countries.
You will play a crucial role in ensuring the team’s success by fostering a positive and productive work environment, driving performance, and ensuring high-quality output. This position requires a strong understanding of e-commerce principles, excellent communication and interpersonal skills, and the ability to thrive in a fast-paced and ever-changing environment.

• Team Leadership & Management:
• Lead and mentor a growing team of outsourced associates, providing regular feedback, coaching, and performance reviews.
• Monitor team performance, identify areas for improvement, and implement strategies to enhance productivity and efficiency.
• Actively participate in the hiring process and promote the growth of the team
• Foster a positive and collaborative team environment that encourages open communication, teamwork, and professional development.
• Operational Excellence:
• Oversee daily operations and ensure all team deliverables are met on time and within budget.
• Monitor key performance indicators (KPIs) and analyze data to identify trends and areas for improvement.
• Implement process improvements and streamline workflows to optimize team efficiency and effectiveness.
• Collaborate with and support the local Wolt teams to ensure timely delivery of action items
• Quality Assurance:
• Ensure the accuracy and quality of all data entered into the Merchant Catalogue.
• Develop and maintain quality control standards and procedures.
• Multilingual Support:
• Oversee the management of product information across multiple languages and regions.
• Ensure all content is accurate, consistent, and culturally appropriate for each target market.
• Collaborate with language specialists and translation services to ensure high-quality translations.