SHARED SERVICES at ZENSAR TECHNOLOGIES SINGAPORE PTE LTD

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

29 Aug, 26

Salary

0.0

Posted On

31 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Background Verification, Compliance Management, Risk Assessment, Vendor Management, GDPR, FCRA, BPSS/DBS, HRMS/ATS, MS Excel, Document Validation, Stakeholder Management, SLA Tracking, Global Onboarding, Data Privacy, Audit Readiness, MIS Reporting

Industry

IT Services and IT Consulting

Description

GLOBAL END‑TO‑END BACKGROUND VERIFICATION * Manage complete BGV cycles for candidates across US, UK, India, and ROW regions. * Conduct checks such as: * Employment & Experience Verification * Education Verification * Identity Checks * Address Verification * Reference Checks * Criminal/Court Record Checks * Database & Sanctions Screening (as per region) * Drug Screening (primarily for US roles) * Review and validate documents for authenticity based on regional norms. -------------------------------------------------------------------------------- 2. REGION-SPECIFIC COMPLIANCE & PROCESS ADHERENCE * US: Familiarity with FCRA guidelines, SSN validation, I‑9 related documentation, and county/state-level criminal checks. * UK: Understanding of BPSS, DBS checks, Right-to-Work checks, and past employer references as required under UK hiring laws. * India: Knowledge of NSR, UAN-based verification, police verification norms, and standard corporate BGV requirements. * ROW: Manage country-specific checks based on local employment laws, government regulations, and client requirements. * Ensure GDPR, data privacy, and confidentiality compliance across all regions. -------------------------------------------------------------------------------- 3. STAKEHOLDER, CANDIDATE & VENDOR MANAGEMENT * Collaborate closely with Talent Acquisition, HRBPs, hiring managers, onboarding teams, and global compliance teams. * Communicate with candidates to request documents, clarify queries, and resolve discrepancies or red flags. * Coordinate with global BGV vendors, track SLAs, manage escalations, and audit vendor performance. * Work with internal auditors and regional HR to support compliance reviews. -------------------------------------------------------------------------------- 4. RISK ASSESSMENT & ESCALATION HANDLING * Analyze verification outcomes and classify cases based on risk levels. * Prepare detailed discrepancy reports for high‑risk or sensitive cases. * Recommend decision outcomes and guide HR/leadership on potential hiring risks. * Handle complex or multi-country escalations. -------------------------------------------------------------------------------- 5. REPORTING, DOCUMENTATION & SYSTEMS UPDATES * Maintain accurate and audit-ready BGV records for all regions. * Generate weekly/monthly MIS including: * TAT (Turnaround Time) * SLA compliance * Pending closures * High-risk cases * Region-wise insights * Update BGV status in HRMS/ATS tools globally. -------------------------------------------------------------------------------- 6. PROCESS ENHANCEMENT * Identify gaps or pain points in existing BGV workflows. * Work on global standardization, automation, and digitization initiatives. * Support policy updates, compliance audits, and cross‑regional process improvements. * Train new joiners or junior team members on multi-region BGV standards. -------------------------------------------------------------------------------- REQUIRED QUALIFICATIONS & EXPERIENCE EDUCATION * Bachelor’s degree in Human Resources, Business Administration, Compliance, or equivalent. EXPERIENCE * 4–6 years of hands-on experience in background verification, HR operations, compliance, or global onboarding. * Strong exposure to BGV processes across multiple regions (US, UK, India; ROW preferred). -------------------------------------------------------------------------------- TECHNICAL & FUNCTIONAL SKILLS * Expertise in multi-country BGV regulations, document validation, and risk assessment. * Knowledge of FCRA, GDPR, BPSS/DBS norms, and India/global BGV compliance standards. * Experience with HRMS/ATS systems (Workday, SuccessFactors, Taleo, etc.). * Proficiency in MS Excel (pivot tables, VLOOKUP, dashboards). * Ability to manage high-volume BGV cases across time zones. At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus. Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar [https://www.zensar.com/careers/] and join us to Grow. Own. Achieve. Learn. [https://www.youtube.com/embed/i2NZsiQqVnU?autoplay=1&fs=1] to be the best version of yourself. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

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Responsibilities

Manage end-to-end global background verification cycles across US, UK, India, and other regions while ensuring regional compliance. Coordinate with vendors and stakeholders to analyze risk levels and maintain audit-ready documentation.