Shelby Performance Parts Rep - Full Time at Shelby American Inc

Enterprise, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Sep, 26

Salary

19.0

Posted On

26 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Problem-Solving, Administrative Tasks, Data Entry, Critical Thinking, Negotiation, Persuasion, Time Management, Spreadsheets, Word Processing, Internet Navigation, Clerical Procedures, Active Listening, Reading Comprehension, Writing, Social Perceptiveness

Industry

Motor Vehicle Manufacturing

Description

Description Organization Name: Shelby American, Inc. Type: Full Time Hours/Week: 40 hours Scheduled Hours: 8:00 am – 4:30 pm, Monday through Friday Breaks: 30-minute unpaid meal break and one 15-minute paid break every four hours FLSA Status: Non-Exempt Job Purpose As a Shelby Performance Parts Representative, you will be the primary point of contact for our customers, assisting with order placements, product inquiries, and account information related to automotive performance parts and Shelby merchandise. You will utilize established procedures to address and resolve customer concerns, while maintaining high standards of service through follow-up communications and support. Essential Job Functions Customer Support: Answer calls, place orders and manage inquiries related to automotive performance parts, merchandise, and customer accounts. Problem-Solving: Collaborate with other departments to resolve issues and ensure customer satisfaction. Administrative Tasks: Perform general office duties including record maintenance and customer database management. Correspondence: Prepare and respond to routine inquiries via phone, email, and other communication channels. Confidentiality: Manage sensitive information with discretion. Attendance: Maintain regular and consistent attendance. Additional Duties: Perform other tasks as assigned. Requirements Work Activities Customer Assistance: Evaluate and address customer needs, ensuring compliance with Shelby standards. Organization: Plan and prioritize tasks effectively. Interpersonal Skills: Establish and maintain positive relationships with customers and team members. Documentation: Record and manage information accurately. Communication: Use various methods to communicate effectively with supervisors, peers, and external contacts. Technology Use: Employ computers for data entry, retrieval, and correspondence. Abilities Repetitive Tasks: Perform repetitive physical and mental activities with high accuracy. Decision-Making: Exercise autonomy in determining tasks and priorities. Teamwork: Collaborate with others or lead a team to accomplish goals. Work Environment Indoor/Outdoor: Primarily indoor work with occasional outdoor exposure. May encounter distracting noise levels indoors and extreme weather conditions. Independence: Perform job duties independently with minimal supervision. Qualifications Experience: Minimum of three years in a similar role. High School/G.E.D. required. Drug Screen: Ability to pass pre-employment, random, or reasonable suspicion drug screens. Background Check: Ability to pass a pre-employment background check. Skills Basic Skills: Active learning, listening, critical thinking, basic math, reading comprehension, speaking, writing. Social Skills: Coordination, instruction, negotiation, persuasion, service orientation, social perceptiveness. Problem Solving: Complex problem-solving abilities. Systems Skills: Judgment and decision-making. Resource Management: Effective time management. Desktop Computer Skills: Proficient in spreadsheets, presentations, internet navigation, and word processing. Knowledge: Clerical procedures, customer service, English language.

Responsibilities

Serve as the primary point of contact for customers regarding automotive performance parts and Shelby merchandise orders. Manage customer accounts, resolve inquiries, and perform general administrative office duties.