Shelter Access Specialist, Men’s Inn at PINE STREET INN INC

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

21.4

Posted On

18 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, ID Scanning, Data Entry, Safety Policies, Substance Abuse Assistance, Mental Illness Support, Job Training, Housing Referrals, Bilingual Communication, Addiction Knowledge, Recovery Knowledge, Homeless Issues, Area Resources Knowledge, Electronic Monitoring, Collaboration, Reporting

Industry

Non-profit Organizations

Description

Description SCHEDULE: 40 hours, Wednesday-Sunday, 10:45 PM-7:15 AM. Pays $21.40per hour DOE LOCATION: 444 Harrison Ave – Boston, MA SUMMARY OF THE POSITION: The Shelter Access Specialist will be primarily responsible for maintaining an exceptional customer service oriented including welcoming guests, staff and visitors in person. Responding to guest and neighbor concerns and questions in a timely, professional and responsive manner. Operating an electronic entry monitoring system ID scanning via Clarity technology. Must have exceptional customer service skills, welcoming current guests and those seeking shelter and services. Reporting all activities of the shift. Creating guest ID’s and frequent entry into the Pine Street data system. Maintaining friendly and efficient front entry operations in a busy, unpredictable environment. Frequent collaboration with on-site security services as well as other Pine Street programs and departments. The Shelter Access Specialist will assist shelter guests in accessing services such as food, clothing, medical care, and referral needs. The incumbent will be responsible for ensuring there is a safe and secure environment for guests and staff at the Men’s Inn by attending to all safety and security policies, intervening with assistance around substance abuse issues and mental illness, job training and educational needs, assess guests’ needs and asset to make appropriate transitional and housing referrals and be an available resource for guests to assist them in their efforts to obtain permanent housing. Requirements EDUCATION/TRAINING: REQUIRED: High School diploma or GED PREFERRED: Valid MA driver’s license in good standing Bilingual English/Spanish KNOWLEDGE/EXPERIENCE: REQUIRED: Minimum of one (1) year of experience in the Human Services field PREFERRED: Administering Narcan and CPR in a work setting Knowledge in the areas of addiction, recovery, and mental illness Knowledge of issues pertaining to the homeless Knowledge of area resources

Responsibilities

The Shelter Access Specialist is responsible for providing exceptional customer service to guests and visitors, ensuring a safe environment, and assisting guests in accessing essential services. This role includes operating an electronic entry monitoring system and collaborating with security and other departments.