Shelter Advocate at Haven Inc

Pontiac, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Aug, 26

Salary

0.0

Posted On

08 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Crisis Intervention, Customer Service, Data Entry, Documentation, File Maintenance, Safety Assessment, Resource Provision, Training, Mentoring, Conflict Resolution, Security Monitoring, Event Participation, Cleaning, Record Keeping, Intake Management, Emergency Response

Industry

Non-profit Organization Management

Description

Description Description HAVEN's Mission Statement: Empower survivors to heal and engage all individuals and communities to address and prevent sexual assault and intimate partner violence. Position Summary: The Shelter Advocate will be responsible for the shelter front desk coverage, fulfilling clerical duties, data entry, reporting, documentation, file maintenance and providing excellent customer service to the residential guests. The Domestic Violence Shelter Advocate will assess shelter residents' primary needs and provide resources and help to ensure the safety of the residential guests and the shelter facility. Available Shifts: 2pm-10pm Sunday –Thursday 2pm-10pm Tuesday-Saturday Midnight Shift w Fri/Sat off Midnight Shift w Sun/Mon off The Advocate position offers a competitive benefit plan which includes medical, dental and vision along with PTO time, sick time, diversity days, and a 401k. Essential Duties Provide internal and community resources to shelter guests. Support with answering the Crisis and Support Line and online chats as needed. Monitor the HAVEN residential shelter and grounds to maintain security via hourly walk-throughs and camera monitoring. Provide residential guests with requested personal need items, keeps front desk and intake room storage spaces stocked. Manage residential intakes as needed and facilitate residential discharges. Provide assistance during critical incidents including but not limited to client escalation, calling 911, and evacuation for fire alarm. Participate in residential client-centered events. Help train and orient residential staff, volunteers, and interns as well as providing ongoing support and mentoring. Interact with residential guests and provide educational information on domestic violence and sexual assault. Clean the building and ensure all rooms are appropriate for client services. Maintain accurate records, and ensure all documentation remains compliant. All other duties as assigned. Requirements Requirements Degree in human services preferred; equivalent experience in crisis intervention in place of degree accepted. 1 year experience working in advocacy or a shelter or experience working with individuals who have experienced trauma strongly preferred. 1 year customer service experience required. Must possess and maintain a valid Michigan driver’s license, acceptable driving record, and reliable transportation. Willing and able to complete and clear a comprehensive background report. HAVEN’s Mission Statement: Empower survivors to heal and engage all individuals and communities to address and prevent sexual assault and intimate partner violence. HAVEN is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status or any other characteristic protected by state and/or federal law.

Responsibilities

The Shelter Advocate is responsible for front desk coverage, clerical duties, and ensuring the safety of shelter residents. They will also provide resources and support to guests while maintaining accurate records and compliance.