Shelter Manager at The Bridge Home

Ames, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Aug, 26

Salary

54000.0

Posted On

08 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Staff Supervision, Crisis Intervention, HMIS, Budget Management, Scheduling, Performance Evaluation, Grant Reporting, Conflict Resolution, Cultural Competence, Case Management, Training and Development, Organizational Skills, Time Management, Communication, Problem Solving, Microsoft Office

Industry

Non-profit Organizations

Description

Description Position Overview: The Shelter Manager is a management-level position and a key member of the Operations Team at The Bridge Home (TBH). This role oversees daily shelter operations, ensures appropriate staffing and supervision of Shelter Advocate staff, and maintains a safe, respectful environment for clients and staff that aligns with TBH values. The Shelter Manager is responsible for recruitment, scheduling, supervision, and ongoing training of shelter staff; ensuring compliance with applicable regulations and internal policies; providing on-call and emergency coverage as needed; and collaborating with other departments to support coordinated services and effective communication. This position requires a strong supervisor and clear communicator with excellent organizational and time-management skills. The ideal candidate demonstrates adaptability, professionalism, collaboration, and a strong work ethic. The schedule primarily includes evening hours. Duties and Responsibilities include: Staff Supervision & Leadership Supervise, train, coach, and support shelter staff and interns in daily functions, including regular one-on-one meetings, team meetings, and performance feedback. Ensure staff understand and consistently apply TBH policies, procedures, and program expectations. Conduct hiring activities, performance evaluations, and participate in leadership team meetings. Foster a positive, collaborative team culture that promotes morale, accountability, and effective cross-shift communication. Shelter Operations & Client Support Oversee daily shelter operations and provide regular on-site leadership presence. Support staff decision-making, troubleshoot client issues, and provide crisis intervention when needed, including determining when to involve additional staff, administration, or authorities. Perform Shelter Advocate duties as needed to ensure continuity of operations. Ensure accurate documentation of significant shift events and maintain required logs and records. Ensure confidentiality in accordance with all applicable policies and regulations. Staffing, Scheduling & Coverage Oversee staffing levels, scheduling, vacation coordination, and coverage for missed shifts. Review and approve timecards as required. Training, Safety & Compliance Lead onboarding and ongoing staff training, including crisis prevention, shelter policies, and safety procedures. Conduct required safety drills, including fire and tornado drills. Ensure shelter operations comply with grant requirements, regulations, and internal policies. Train staff on using the HMIS system. Grant & Administrative Oversight Maintain HMIS certification Maintain knowledge of grants related to shelter programs, including reporting requirements, budgets, and benchmarks. Complete required grant reports and support funding compliance efforts. Assist the Director of Operations in reviewing operational reports, communications, and required documentation. Community Engagement & Collaboration Coordinate with volunteers, vendors, consultants, and community partners as needed. Collaborate with operations, accounting, development, and executive teams to support shelter programming and organizational goals. Other Duties Street Outreach Duties as needed. Perform other related duties as assigned. Requirements Qualifications: · Strong analytical, critical-thinking, and problem-solving skills · Valid in-state driver’s license required · Proficient in Microsoft Office and other relevant computer applications · Highly organized, detail-oriented, and able to manage time and priorities effectively · Demonstrated ability to manage operations within established budgets · Knowledge of TBH’s mission, programs, policies, and procedures · Ability to supervise staff and interns while handling confidential and sensitive information appropriately · Demonstrated cultural competence and ability to work respectfully with individuals from diverse backgrounds, including differences in race, gender, class, mental health, and lived experience · Strong interpersonal and communication skills with the ability to build effective relationships · High ethical standards, sound professional boundaries, and an approachable, respectful demeanor Education and Experience: · Bachelor’s degree in Human Services, Social Work, Psychology or related field is preferred. · 3 years experience working with individuals in a emergency shelter environment or in a case management capacity. · Experience working with one or more of the following: Veterans, individuals experiencing homelessness, mental health related issues, substance abuse, domestic violence, HIV/AIDS related issues, and with those living in poverty. · Proven success in meeting and exceeding performance goals. · Experience working in a team environment Physical requirements and work environment: While performing the duties of this job, the employee is regularly required to use hands and fingers, feel, talk and hear. The employee is frequently required to sit, stand and walk. Work will be performed either in an office environment or in the field. Must be willing to travel as needed to perform job requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position

Responsibilities

Oversees daily shelter operations, including the recruitment, supervision, and training of shelter staff and interns. Ensures compliance with regulations and grant requirements while maintaining a safe environment for clients.