Shelter Monitor, (1211) Harriet Tubman Women's Shelter at Catholic Charities of the Archdiocese of Washington

Washington, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

18.23

Posted On

31 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Collaboration, Intake Process, Behavioral Issue Reporting, Referral Provision, Crisis Intervention, Facility Cleanliness Maintenance, Client Safety, Staff Safety, De-escalation, Incident Reporting, Conflict Resolution, Log Entries Documentation, Program Concern Reporting, Quality Improvement, Customer Service Orientation, Medication Assistance

Industry

Individual and Family Services

Description

Description ORGANIZATION OVERVIEW: At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 50 programs across the district and five surrounding counties, Catholic Charities is opening doors to help and hope. At CCADW, we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our “promote from within” culture. We offer professional development, a comprehensive benefits package, and a passion for building and motivating world class, high performing teams. Explore your career opportunity with Catholic Charities. Join us in Inspiring Hope and Building Futures. JOB SUMMARY: The Shelter Monitor provides primary support of female clients in residential facility in support of program goals and objectives. Female residents have access to the shelter 24 hours a day due to low barrier shelter and day program services being provided at this location. Female residents require access to the bathroom facilities during the same times that shelter staff is maintaining cleanliness and safety of the bathrooms, dormitories and overall facility. Oversees daily shelter activities; enforces program rules and regulations; performs intake process and log entries; Provide a safe and orderly environment; addresses client behavior issues; and assist with maintaining cleanliness of the facility. ESSENTIAL DUTIES and RESPONSIBILITIES: Ability to work collaboratively within a team made up of workers who have a variety of job responsibilities (e.g. administration, case management and security personnel). Performs the intake process for all clients and reports client behavior issues to the program manager or case management team. Provide appropriate referrals as necessary. Provides direction and crisis intervention to clients at the facility on an as needed basis. Assists in maintaining the cleanliness of the facility (sweeping, mopping, emptying trash, cleaning surfaces, etc.). Assists in maintaining clean dorm rooms throughout the day while occupied by female residents in the Work Program and female residents with approved reasonable accommodation requests who often have access to the dorm area 24 hours per day for changing of clothes or performing other personal tasks. This includes pulling and washing bed linens, as well as making sure mattresses and bed railing are clean and free of debris. Assists in maintaining safety of clients and staff (CPI de-escalation, contacting 911, incident reporting, etc.). Responsibilities vary based on availability of security at location. Enforces established rules and regulations, and mediate and resolve conflicts among residents. Makes log entries for assigned shift. Informs Supervisor and all appropriate staff of all potential or existing program concerns relating to client and facility safety / security. Documents information in log book or other designated record. Provides urgent reports via phone when necessary. Participates in the quality improvement (CQI) process to deliver best practice services. Enhances the client environment by creating a hospitable and customer-oriented facility. Assist in providing safe storage and access for clients’ self-administration of medication, as needed. Performs all other related duties as assigned. Requirements EDUCATION and EXPERIENCE: High School diploma or GED required. Six months experience in the human service or customer service field, preferably with persons who are homeless. Basic computer skills in MS Office Software, web browsing, and navigation of MS Windows platform; or a willingness to be trained on developing computer skills. SKILLS and COMPETENCIES: Knowledge of principles and processes for providing customer service. Ability to establish and maintain cooperative working relationships. Compensation Package: Medical, prescriptions, dental and vision insurance Retirement savings plan with company match Company-paid and supplemental life insurance Flexible spending accounts Paid vacation, sick and personal leave 11 paid holidays Professional development and training Tuition reimbursement Employee referral bonus program Work Schedule: Friday - Tuesday, 11:00 PM - 7:00 AM

Responsibilities

The Shelter Monitor provides primary support to female clients in a residential facility, overseeing daily shelter activities, enforcing program rules, and performing intake processes and log entries. This role involves maintaining a safe and orderly environment, addressing client behavior issues, and assisting with facility cleanliness.