SUMMARY

We are seeking a compassionate and dedicated Shelter Operations Navigator to oversee the daily operations of our shelter and support service coordination. The ideal candidate will be adaptable, detail-oriented, and committed to providing exceptional support to our shelter guests while upholding our organizational values. At Catholic Charities of Acadiana, our mission is to serve and empower those in need with compassion and respect. We are committed to upholding our core values, as outlined in our employee handbook and on our website. Join our dedicated team and contribute to making a positive impact in our community. Catholic Charities of Acadiana is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

JOB QUALIFICATIONS

• Education: Minimum of a high school diploma/GED required
• Experience
• At least two years of service coordination or related social service experience.
• Exceptional conflict resolution and de-escalation skills.
• Ability to maintain appropriate behavior and personal boundaries.

• Center Monitoring:
• Remain flexible with shift changes as needed.
• Monitor shelter operations and ensure a safe, clean environment.
• Manage and monitor medication distribution for shelter guests.
• Perform housekeeping duties and distribute meals.
• Secure the facility in the evening and set alarms.
• Answer phones, take messages, and maintain privacy standards.
• Screen facility guests and monitor smoking areas and parking lots.
• Provide crisis prevention/intervention and supportive counseling.
• Conduct hallway checks every 30 minutes and document on the Hallway Monitoring Form.
• Provide transportation when necessary and assess clients during meal times.
• Report incidents requiring assistance to the supervisor.
• Distribute supplies and maintain organized storage rooms.
• Report maintenance issues and complete Maintenance Request Forms.
• Coordinate freeze-plan and other emergency shelter needs.
• Communicate regularly with the supervisor and attend assigned training.
• Treat every guest with dignity and respect.
• Service Coordination Support:
• Document clients on the bed list and perform minimal data entry.
• Maintain accurate information in shift reports.
• Report immediately to the supervisor when 911 is called.
• Assist with any other duties assigned by the supervisor.