EDUCATION AND EXPERIENCE:

• High school diploma or equivalent required; associate’s or bachelor’s degree in social work, human services, or a related field preferred.
• Minimum of two years of experience in a shelter, housing program, or similar human services environment. Supervisory experience preferred.
• Demonstrated experience working with diverse populations, including individuals experiencing homelessness or housing instability.

SKILLS AND ABILITIES:

• Strong organizational and multitasking skills to manage competing priorities in a fast-paced environment.
• Excellent verbal and written communication skills for effective staff coordination and documentation.
• Proven problem-solving abilities to address staffing, client, and operational challenges.
• Leadership skills to guide and motivate a team while maintaining professionalism and accountability.
• Familiarity with scheduling tools or software preferred.

OTHER REQUIREMENTS:

• Availability to work across multiple sites and during varied shifts, including evenings, weekends, and holidays.
• Valid driver’s license and reliable transportation preferred.
• Ability to pass a police background check.
• Support the staff by assisting with cleaning, cooking and any other general operational duties as required.
• Eligible to work in Canada.

OPERATIONAL DUTIES:

• Assist and coach staff with appropriate responses for daily operations, including guest interactions, crisis intervention, and adherence to safety protocols.
• Monitor compliance with organizational standards and report any issues or incidents to the Shelter Programs Manager.
• Complete accurate and timely documentation, including shift reports and incident logs.
• Oversee the correct use of HIFIS and any reporting requested by management.
• Ensure food safety, stock rotation and shelter supplies, including harm reduction supplies, are maintained.