SUMMARY

Coordinates the general daily operations of the homeless shelter and provides direct client service. Supports the Manager as needed for the benefit of the program.

QUALIFICATIONS

• At least 2 years’ experience working with homeless and/or in a residential setting, preferably with military, veterans, dually diagnosed mental health and substance abuse clients.
• Demonstrated ability to maintain accurate and timely case files
• Ability to use computer to enter data and create reports in databases and word processing software.
• Demonstrated ability to appropriately resolve crisis situations.
• Ability to effectively lead and motivate staff through application of Agency values
• Knowledge of the service population’s cultural and socioeconomic characteristics and the appropriate techniques and practices for the client population.
• Ability to interact effectively as a team member and independently with Agency staff and with a diverse client base.
• Bilingual Spanish preferred but not required.

EDUCATION AND/OR EXPERIENCE

Associates Degree from an accredited college or university and/or two years’ experience in a related human services, homeless, mental health or substance abuse field. Bachelor’s degree (BA/BS) preferred but not required and one-year related experience.

OUR PURPOSE

Catholic Charities of the Archdiocese of Denver has been serving Northern Colorado since 1927.
We serve tens of thousands of people each year in seven ministries: Marisol Services, Early
Childhood Education, Shelter Services, Catholic Charities Housing, St. Raphael Counseling,
Family, Kinship, and Senior Services; and Parish & Community Engagement.
Our employees are crucial to our success in achieving our mission to extend the healing ministry of
Jesus Christ to the poor and those in need. Catholic Charities provides a work environment where
self-motivated and mission driven individuals are recognized and rewarded.
Catholic Charities is an Equal Opportunity Employer. We are committed to welcoming applicants
and program participants of all faiths; as well as an inclusive and welcoming environment for staff,
volunteers, and program participants. Candidates who bring diversity to our team are encouraged
to apply.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Carry out supervisory responsibilities in accordance with Agency values, policies, and applicable laws, including interviewing, hiring, training, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.
• Support and develop a high-functioning team of shelter associates through consistent communication, regular supervision meetings across all shifts, and effective individual and group interactions to provide guidance, feedback, and support.
• Facilitate difficult conversations related to performance issues with professionalism and clarity, maintaining organized documentation for all supervision and performance-related activities.
• Create and maintain shift schedules for the Shelter Associate team, addressing ongoing coverage challenges and last-minute adjustments, while reviewing and approving daily timesheets, punch requests, and time-off submissions to ensure accountability, minimize overtime, and promptly resolve discrepancies.
• Direct, coordinate, and monitor shelter staff to achieve goals set by the manager, assigning daily shift structures to ensure operational efficiency and uniform enforcement of shelter rules.
• Provide on-call after-hours support and guidance for on-duty shelter associates, responding appropriately to client and employee needs during crisis situations.
• Act responsibly within shelter rules to ensure the safety of persons and property, applying knowledge of basic CPR/First Aid, AED, and de-escalation techniques to address crises.
• Follow procedures and guidelines set by the manager to maintain structure and order in the living environment, conducting intakes, orientations, discharges, and administering BA’s and UA’s as appropriate.
• Resolve resident issues, complaints, and appeals following established policies and procedures to maintain a safe and welcoming shelter environment.
• Distribute supplies and maintain inventory to support shelter operations.
• Apply appropriate techniques and standards in program and service delivery, consistent with the mission, values, and Catholic teachings of Catholic Charities.
• Support, promote, and adhere to Catholic Charities’ vision, mission, values, and Code of Ethics, reflecting a commitment to treating all persons with dignity and respect.
• Use creativity and innovation in program development and service delivery to enhance shelter operations.
• Maintain confidentiality of client and agency information.
• Ensure regular and predictable attendance.
• Assist in creating a safe and welcoming shelter environment through proactive engagement with clients and staff.
• Enforce shelter rules consistently, both personally and through the shelter team, to maintain order and safety.

OTHER DUTIES AND RESPONSIBILITIES

• Good steward of Agency human, financial and capital resources
• Participates effectively as a team member through communication, cooperation, information sharing and problem solving.
• Participates in staff trainings and programs as required.
• Any other tasks or duties as assigned.