POSITION SUMMARY:

The Shelter Support Worker will work as part of a team to provide practical support and advocacy to service users from a client-centered, trauma informed, harm reduction and anti-racist, anti-oppressive perspective.

QUALIFICATIONS:

· Successful candidates will hold at minimum a diploma in Social Service Work, Addictions or degree in Social Science
· Understanding of addictions issues and/or crisis shelter operations
· Strong interpersonal skills
· Must be able to work independently and effectively as part of a team
· Excellent written and verbal communication skills
· Computer-literate; familiar with Microsoft Office
· Knowledge of workplace health and safety
· Committed to upholding the organization’s mission, values and standards
· Second language is an asset

REQUIREMENTS:

· Police Vulnerable Sector Check
· Two-Step Tuberculosis Skin Test

· Monitor and interact with residents on all shifts, acting as part of the case management team and participating in the development and implementation of individualized case plans
· Maintain security of residents and buildings on all shifts
· Perform essential residential functions, e.g., intake, documentation and records and reporting
· Communicate with members of the case management team on issues regarding residents stays
· Process information, both written and by computer
· Communicate with manager, team and a variety of community resources
· Work with, and provide direction to, volunteers and students, providing support and instruction to ensure policies and procedures are followed
· Work safely, identify any health and safety concerns and report to management, and follow Mission Services’ workplace health and safety policies and procedures at all times
· Other duties as required to ensure the continuation of services to residents