WHAT YOU’LL BE DOING

• Building relationships with residents in your portfolio, understanding their individual needs and creating support plans that help them live independently
• Helping residents with practical tasks like shopping, medical appointments, and social activities
• Completing yearly reviews to assess financial status and maximise income, arranging aids/adaptations, and care assessments
• Performing essential safety checks including fire alarm testing, telecare alarm testing, health and safety inspections, and water flushing
• Creating opportunities for residents to connect through community activities and events
• Working with other agencies to ensure coordinated support for our residents

While we’ll provide full training on all technical aspects of the role, you’ll need:

• Experience working one-to-one with customers with varying needs
• Skill in carrying out risk assessments and developing support plans
• Good IT skills, comfortable with Microsoft Office and mobile working technology
• Experience in a customer-focused role, whether in supported housing, social care, or a similar environment
• A full driving license with business insurance and access to a vehicle that can transport customer