Shft Mgr, Security-RRCR at Great Canadian Enterprises Ltd

Richmond, British Columbia, Canada -

Full Time

Start Date

Immediate

Expiry Date

21 Aug, 26

Salary

82500.0

Posted On

23 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Shift Management, Security Operations, Leadership, Customer Service, Incident Response, Employee Scheduling, Internal Investigations, Access Control, Training And Mentoring, Report Writing, Compliance Monitoring, Conflict Resolution, MS Office, Stakeholder Management, Risk Assessment, Personnel Protection

Industry

Gambling Facilities and Casinos

Description

River Rock Casino Resort is recruiting for an experienced, service-oriented security professional to fill the role of Shift Manager, Security. In this role, you will be responsible for providing effective shift management. You will be assisting with the implementation of security initiatives, ensuring adherence to all policies and procedures, motivating and leading by example and providing a learning environment. Duties and responsibilities for our Shift Manager, Security will include: * Providing leadership, direction and mentoring to the security operation on a shift basis as well as providing input for employee performance objectives and evaluations * Providing superior customer service satisfaction to all guests * Scheduling security employees at some locations * Assisting in the implementation of security strategic plans as directed * Responding to, resolving and escalating security issues as required; provides de-briefing on critical incidents * Reviewing inspection reports and taking appropriate action; escalating as required * Supporting the administration of access/key control systems * Conducting training for security operations; recommending training opportunities and efficiencies * Assisting with internal investigations by providing documentation, interviews, etc. as directed * Providing Theatre Operations with personal protection and/or additional venue security * Monitoring, documenting and preparing statements/reports on violations, unsafe conditions, potential hazards, suspicious persons and activities * Preparing and submitting monthly Staff Resource Planning Proposals for special events and implements as directed * Communicating effectively with all appropriate operational departments * Developing and cultivating strong working relationships with all stakeholders such as guests, the owners, and employees * Ensuring compliance with licensing laws, health and safety and other statutory regulations * Performing other duties as assigned or directed Successful candidates will demonstrate the following qualifications: * Post-Secondary education or suitable combination of education and experience an asset * Minimum 3 years of experience in security or surveillance; minimum 1-year supervisory experience * SIR, Smart Serve or IGB certification * Ability to obtain the criminal background check through Independent Gambling Control Office (IGCO) * Must be willing to recertify every 3 years for Use of Force * Strong written and verbal communication skills * Fluency in other languages an asset * Computer literacy in MS Office * Ability to provide leadership in a team environment * Possess a high level of honesty and integrity * A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests * A willingness to learn, develop and achieve new skills for personal and professional development * Live GCE’s Values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence, and Citizenship * A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence Candidates must be willing to work in variety of shifts including mornings, afternoons, evenings, overnight, weekends and statutory holidays. The hours will depend on the business and department needs. Who we are! GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN. Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences. Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences. Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders. What's in it for you? * We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success! * We provide you with the tools and technology needed to delight your clients! * You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world. * Freedom to Innovate: supports new and better ways to be successful. * Be your Authentic Self: environment that values diversity as a source of strength. * This isn't your typical "corporate" job. We work hard and we have fun! The only thing we don’t play games with…..is your career! Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability. Please note that due to the volume of applications, only those under consideration will be contacted for an interview. Thank you for your interest in Great Canadian Entertainment!

Responsibilities

The Shift Manager is responsible for leading security operations on a shift basis, ensuring adherence to policies, and providing superior customer service. Key duties include managing staff, responding to security incidents, conducting internal investigations, and ensuring compliance with licensing and safety laws.