Shift Lead at Banfield The Pet Hospital

, , United States -

Full Time

Start Date

Immediate

Expiry Date

25 Apr, 26

Salary

24.82

Posted On

25 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Functional Skills, Technical Skills, Problem Solving Skills, Computer Skills, Initiative, Independence, Tolerance for Stress, Resiliency, Client Service, Multi-tasking, Leadership, Veterinary Assistance, Administrative Functions, Team Collaboration, Time Management

Industry

Veterinary Services

Description

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Qualifications • Communication Skills • Functional/Technical Skills • Action Oriented • Ability to multi-task–Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration • Is very orderly and excels at cutting through confusion and turning chaos into order • Problem solving skills–Demonstrates a strong ability to identify, analyze and solve problems • Translates problems into practical solutions • add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement • Computer skills–Comfortably and confidently uses a computer and specialized software • Initiative–Shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures • Independence–Able and willing to perform tasks and duties without supervision • Tolerance for Stress / Resiliency–Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations • Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.) • Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job • The noise level in the work environment is moderately high • Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds • Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to reach and grasp, and visual acuity to use a keyboard, operate equipment and read information Responsibilities • The primary purpose and function of the Shift Lead is to perform the duties of a CSC and/or veterinary assistant/technician, as well as provide continuity and operational support across all shifts, ensuring that the hospital always has leadership onsite to support associates and clients • The Shift Lead will help coordinate and guide the paraprofessional staff and support hospital leadership in maximizing the productivity and profitability of the hospital • This position will work with the Practice Manager and/or Chief of Staff (COS) to help ensure effective communication with clients, associates, Field Leadership, Central Team Support, and PetSmart • The ratio of time spent on leadership duties and paraprofessional responsibilities will vary depending on the hospital situation; the Shift Lead must use good judgment in prioritizing their duties on any given day, ensuring hospital productivity • On average, the ratio is expected to be about 20% leadership duties (primarily when the Practice Manager and/or Chief of Staff are not present) and 80% paraprofessional duties • Paraprofessional Responsibilities (approximately 80% of time): • Manage routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team • Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service • Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments • Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures • Act as the extra eyes, ears and hands for the veterinarian and veterinary technician to ensure the best quality pet care and to maximize the veterinarian's and veterinary technician’s productivity, and communicate with the other associates to maintain the flow of patients • Obtain relevant information and history from clients and maintain proper and complete medical charts • Assist with surgery as applicable • Utilize technical skills to the fullest, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties • Conduct administrative functions as necessary • Leadership Responsibilities (approximately 20% of time) • :Assist Practice Manager in developing an efficient, productive hospital team that provides the highest quality care and service to the most pets and clients, following all Banfield protocols and practices, as well as all local, state and federal laws, focusing the team to achieve practice priorities while building our culture and brand • Support Practice Manager in hospital labor management which may include adjusting paraprofessional team’s schedules on a shift by shift basis • May assist Practice Manager in the selection, training, and day-to-day supervision of the paraprofessional team to ensure quality medical care, exceptional client service, associate engagement and maximum productivity • Provide professional, efficient and exceptional client service (lead by example), ensuring all associates do the same, to include client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and other related information; effectively resolve client issues • Assist Practice Manager in creating an environment where a team can deliver quality, efficient and effective veterinary care to pets • Provide effective communication between associates, clients, hospital leadership and Central Team Support • Ensure cases are assigned to VA’s and that they are clear on their work responsibilities for the day • Prepare whole team on cases scheduled for the day, assist with any transfers of cases from day before or external referrals to provide continuity of care, triage the treatment board • Assist Practice Manager in identifying potential “bottlenecks” and formulating solutions to remove barriers in medical operations that would impede the doctors in providing world class preventive care and client service • Confer with field leadership and assist with client resolution decisions, invoice adjustments and client experience exceptions • Train and mentor new paraprofessional associates • Quality check medical records, go home medications, regulatory documentations, hospital cleanliness, and timeliness of doctors seeing exam room patients • Address broken equipment issues and assist in inventory management.Other job duties as assigned • Takes on additional responsibility when both big and small tasks need to be done • Exhibits honesty, discretion, and sound judgment • Cooperativeness–Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others • This position often requires working weekends and evenings • Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables The pay range for this role is $19.42 - $24.82 Hourly The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws. Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our “Meow-velous” benefits: Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered. Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.* Best-in-Class Student Debt Relief Program (for Full-Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession. Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.* Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.* Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind. Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you’ll have financial protection. Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs. Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds. Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition. Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.* Back-Up Child and Elder Care & Family Support Resources: When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.* Fertility and Family Building Support: We're here for you on your journey to parenthood, offering comprehensive support for fertility treatments and family-building options. Digital Exercise Therapy: Stay active and healthy with our digital exercise therapy program, designed to fit your busy lifestyle, and keep you moving. Voluntary Protection Benefits: Get peace of mind with protection against the unexpected. You can purchase coverage to help support you financially during hospital stays, critical illness, and accidents.* Legal Plan: Gain extra peace of mind with our affordable and accessible legal plan which includes coverage for a wide range of legal needs.* Identity Protection: Identity Protection helps safeguard your personal information by alerting you to suspicious activity and providing support if your information is stolen.* Commuter Benefits: Say goodbye to commuting stress with our commuter benefits, making your daily journey more convenient and cost-effective.* Three Free Optimum Wellness Plans for Pets: We care about your furry friends too! Enjoy three free wellness plans to ensure your pets receive the best preventive and general care.* Exclusive Discounts: Unlock a world of savings with our wide variety of exclusive discounts on products and services, making life more affordable and enjoyable.* Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part-time Associates are eligible for those benefits with an asterisk (*). About Us Banfield is a community of caring people marked by a diversity of thought, background and approach. Together, we’re bonded by a commitment to our purpose: A BETTER WORLD FOR PETS. Our pledge is to create an inclusive environment where associates can be themselves, so that we can find value in our differences. And we know that’s best achieved by upholding the health and well-being of our associates. bwelcome bfamily bhere

Responsibilities

The Shift Lead performs duties of a veterinary assistant and provides operational support across shifts, ensuring leadership is present to support associates and clients. They coordinate staff, manage client flow, and assist in maintaining hospital productivity.