ABOUT US:

North Rock Hospitality Group has partnered with Fairwave Coffee Collective to bring Spyhouse Coffee Roasters to Rochester MN. Fairwave champions local coffee brands, including The Roasterie, Messenger, IBIS Bakery, Black Dog Coffee House, Filling Station Coffee Garage in Greater Kansas City, SpyHouse Coffee and UP Cafe in Greater Minneapolis. The Collective is a root system for locally-owned coffee shops grounded in these guiding principles:
1. Sourcing the highest-quality specialty coffee beans from farm-direct relationships respecting every hand in the journey.
2. Mastering the art and science of coffee roasting.
3. Investing in the people and experiences to bring out the best of each local brand.
The Collective includes market-leading local coffee brands that operate in their respective markets to drive world-class coffee, bakery, and culinary experiences for customers.
Job Overview: We are looking for a Barista Shift Supervisor to prepare and serve hot and cold beverages, including various types of coffee and tea.
Barista Shift Supervisor responsibilities include but are not limited to, conducting regular checks on food and beverage to assure brand compliance, keeping a systematic bar flow during peak times, providing feedback to manager and agm, implementing manager and agm policies and procedures, and being a brand advocate by living and breathing our core values.
Ultimately, you’ll ensure that all our guests have legendary customer experience, as well as your teammates.

Duties/Responsibilities: Customer Service. At Fairwave we expect our team to provide our guests with superior customer service standards. Our aim is to provide a memorable, positive experience to all of our guests that is second to none in our industry.

• Welcomes guests in a friendly and professional manner.
• Educates customers by presenting and explaining the coffee drink menu, food, and pastry menus, answering questions.
• Engage in promotions set out by the company.
• Prepares and sells beverages in a quick and efficient manner while following all proper recipes to the highest quality standards.
• Crafts beautiful presentation of drinks.
• Builds relationships with guests through coffee education and friendly engagement.
• Answers inbound phone calls in a professional friendly manner.
• Frequent table touches with guests for highest quality customer service.
• Initiates guest recovery practices when issues arise.
• Store opening & closing administrative duties.

Operations. At Fairwave we ask our team to stay up to date on best practices to ensure that we are always operating at full capacity. Part of operations requires relationship building, so as a contributing team member you can effectively and efficiently communicate to peers and leaders and vice versa.

• Maintain inventories by replenishing coffee bean supply, stocking coffee brewing equipment, maintaining supplies. Stocking and replenishing products.
• Overseeing inventory of assigned departments.
• Ensures merchandise/retail space is stocked/tidy and presentable
• Receiving/putting away orders
• Keeps equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, calling for repairs.
• Maintains safe and healthy work environment by following organization standards and sanitation regulations.
• Follows all proper cash handling procedures.
• Takes initiative to maintain visual appearance of the entire space.
• Improves quality results by studying, evaluating, and redesigning processes, implementing changes, maintaining, and improving the appearance of the store and coffee bar. With manager approval.
• Updates job knowledge by participating in educational, leadership development, & team building opportunities.
• Engages with café manager for store, product, & process improvements.
• Leads staff deployment outlined in shift supervisor training modules.
• Follows all proper food and beverage safety procedures as outlined by the health department & company policies.
• Maintains all company standards as well as that requested by any of the company’s affiliates.
• Maintains a positive attitude. Treat everyone with respect, including customers, coworkers, management, baristas, and production teams.
• Thoroughly follows through with all daily, weekly, monthly cleaning assignments.
• Assists Manager & Assistant Manager in directing Café Attendants(where applicable).
• Ensures all daily duties are completed.
• Follows all proper safety procedures.
• Follows managers’ and supervisors’ instructions.
• Communicates in a clear, professional manner.
• Supports the management with any special requests or initiatives.

QUALIFICATIONS/SKILLS:

• Listening.
• Excellent verbal and written communication skills.
• Customer focused (customer is always top priority).
• Superior customer service.
• Accurate cash handling.
• Basic safety.
• Action oriented (Do something).
• Organization.
• Suggestive selling.
• Attendance and punctuality.
• Customer relationships.
• Integrity.
• Positive attitude.
• Flexibility in scheduling and job duties.
• Ability to handle hot and cold products.
• Able to lift up to 25 lbs.

PREFERRED EDUCATION/EXPERIENCE:

• High school diploma, GED, or equivalent preferred.
• Prior café or coffee shop experience a plus.
• Familiarity with telephone, office, and point-of-sale software.
• Food handlers’ card and liquor license (when applicable).
• Current driver’s license (when applicable).

HERE’S WHAT’S IN IT FOR YOU:

• 401k
• Free coffee and awesome merch.
• PTO after 90 days
  Disclosures: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. This person would not have disciplinary responsibility only responsibility to inform the General Manager to be aware and solve.
  FairWave Coffee Collective is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.
  Background check will be performed and must be passed for all external candidates. Must follow all company policies, complete anti-sexual harassment, and anti-bias in the workplace training.
  Job Type: Full-time
  Pay: $14.00 - $16.00 per hour
  Expected hours: 32 – 40 per week

Benefits:

• 401(k) matching
• Employee discount
• Paid time off

Work Location: In perso

• Welcomes guests in a friendly and professional manner.
• Educates customers by presenting and explaining the coffee drink menu, food, and pastry menus, answering questions.
• Engage in promotions set out by the company.
• Prepares and sells beverages in a quick and efficient manner while following all proper recipes to the highest quality standards.
• Crafts beautiful presentation of drinks.
• Builds relationships with guests through coffee education and friendly engagement.
• Answers inbound phone calls in a professional friendly manner.
• Frequent table touches with guests for highest quality customer service.
• Initiates guest recovery practices when issues arise.
• Store opening & closing administrative duties