Shift Lead - Cafe - Inverness at MS

Inverness, Scotland, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

29 May, 26

Salary

0.0

Posted On

28 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Leadership, Coaching, Productivity, Resource Allocation, Operational Processes, Team Coordination, Attention To Detail, Feedback Reception, Workload Management, Communication Skills, Adaptability, Relationship Building, Digital Capability, Key Holding, Cash Handling

Industry

Retail

Description

Work Pattern Sunday - Saturday 09:00-18:00 Job Description Key Accountabilities  · Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager · Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening · Allocate resource effectively to deliver a quick payment experience · Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times · Coordinate the team to deliver a clean, safe and well-presented store · Play their part in creating a great team atmosphere that is inclusive of everyone · Role model great Customer Service · Role model the M&S behaviours and Colleague Expectations across the store · Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues · Support nearby stores if operationally required · Responsible for being a key holder and answering call outs as required · Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours. Key Capabilities  · High levels of customer service · Committed to delivering excellent work with great attention to detail  · Open to and acts upon feedback, asking for this regularly  · Takes accountability for planning and managing own workload efficiently · Strong communication skills · Adaptable to changing situations · Builds positive relationships by being a good listener · Good level of digital capability Everyone’s Welcome M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working. Retail: The sweeping innovations we’re rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There’s never been a more exciting time to join M&S! We’ve embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world – and surprising every single customer with reasons to shop in our stores and online - day in, day out. By embracing our digital tools to enhance the customer experience and remaining adaptable – both to the needs of our customers and our retail business – you’ll live and breathe our approach to sales and service and will ensure every time is just as special as the next.

Responsibilities

The Shift Lead will coordinate resources to execute operational tasks, lead the fill operation by coaching colleagues, and ensure efficient resource allocation for quick payment experiences. They are also responsible for implementing daily operational processes, maintaining a clean and safe store, and supporting team atmosphere.