Shift Lead --- Car Wash Team Member at TOMMY'S EXPRESS

Sarasota, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Oct, 26

Salary

16.0

Posted On

15 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, POS Transactions, Problem Solving, Communication, Interpersonal Skills, Conflict Resolution, Team Leadership, Mentoring, Strategic Planning, Attention To Detail, Computer Literacy

Industry

Consumer Services

Description

Description Tommy’s Express Holdings (TXH) is the holding company for several Tommy’s Express car wash franchise locations operating primarily within five counties of southwest Florida Our car wash facilities are World Class and so is our customer service. Tommy’s Express Holdings (TXH) has exciting opportunities for Sales Associates that can achieve excellent guest service, while consistently meeting and exceeding sales goals. The shift lead supports the Assistant General Manager and General Manager in being lead on site and as a mentor to their teammates. General Duties and Responsibilities Provide our guests with a “World Class” experience by greeting our guests in a professional and courteous manner. Has a thorough understanding of Tommy’s Express products and promotions to effectively drive sales by providing a solution. Resolve guest complaints and ensure maximum guest satisfaction. Stay up to date with product features and maintain our store’s visual appearance in high standards. Drive sales results by creating strategic plans and initiating actions that maximize efficiencies and eliminate obstacles. Demonstrate and maintain the highest levels of customer service. Excellent sales service to ensure high levels of customer satisfaction through “Go the extra mile” to drive sales Welcome customers to the store and answering their queries Process POS (point of sale) purchases Collaborate with co-workers to ensure proper guest service Build productive trust relationships with guests Benefits 401K with company match Group medical, dental, vision, STD/LTD, and Life Insurance Paid holidays Paid personal time off Physical Demands Regularly required to sit, stand, reach, bend and move about the facility as needed. Must be able to lift and carry up to 30 lbs. Work Environment While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment and job sites can be loud. All safety equipment is provided. Employee will be working in AC as well as outside throughout the workday. On slow days or rainy days, employee may be required to do manual work (i.e. cleaning, stocking shelves, etc). Job Types: Full-time, Part-time Salary: From $16.00 per hour, non-exempt Shift Availability: 10 hour shift 8 hour shift Day shift Night shift Monday to Friday Weekend availability Requirements High school diploma or the equivalent preferred Prior sales experience preferred Must possess superior communication and problem-solving skills Collaborative with strong influencing and interpersonal skills Highest level of integrity and ethics, both professional and personal Excellent attention to detail Hands-on experience with POS transactions Have a friendly and energetic personality with customer service focus Ability to perform under pressure and address complaints in a timely, professional manner Availability to work flexible shifts Ability to use a computer, tablet, smart phone, software, and the internet.

Responsibilities

The Shift Lead provides world-class guest experiences by managing site operations and mentoring teammates. They are responsible for driving sales, processing POS transactions, and resolving guest complaints to ensure maximum satisfaction.