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Shift Lead at FatCats

Clinton, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Sep, 26

Salary

15.0

Posted On

19 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Team Motivation, Guest Relations, Conflict Resolution, Operational Management, Financial Monitoring, Labor Cost Management, Upselling, Problem Solving, Organizational Skills, Coaching, Communication

Industry

Entertainment

Description

Description As a Shift Lead at FatCats, you'll be at the forefront of ensuring our guests have an amazing experience while keeping the team engaged and motivated. You'll support daily operations, lead by example, and help drive the team toward meeting goals. You start the shift with a quick team huddle, sharing goals and priorities for the day. Throughout your shift, you'll coach team members, assist guests, and handle any challenges that arise, ensuring operations run smoothly. Using your leadership skills, you'll monitor financial objectives, track labor costs, and encourage upselling to maximize revenue. Before wrapping up, you'll review team performance and report any needs or concerns to the management team. The Schedule Flexibility is key. As a Shift Lead, you'll work a mix of shifts, including nights, weekends, and holidays. Requirements Key Responsibilities Lead and motivate the team during shifts, setting a positive tone and maintaining a professional atmosphere. Facilitate pre-shift meetings to communicate daily goals and priorities effectively. Resolve guest concerns quickly and professionally, ensuring exceptional service. Oversee daily operations, including tracking revenue, managing labor costs, and encouraging upselling. Foster a collaborative environment, addressing team strengths, concerns, and development opportunities. Maintain strong organizational and problem-solving skills in a fast-paced environment.

Responsibilities

The Shift Lead is responsible for overseeing daily operations, leading team huddles, and ensuring an exceptional guest experience. They also monitor financial objectives, manage labor costs, and coach team members to maximize revenue.